Kaelyn Williams
St. Louis
Summary
Providing outstanding customer service skills, problem solving and well organized. Looking for a fast paced work environment, with many opportunities to improve customer satisfaction and guest experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Install Tech/Help Desk Technician
Barnes Jewish Hospital I (Temp Project)
07.2018 - 02.2019
- Respond to and resolve IT support tickets submitted by end-users
- Install, configure, and troubleshoot hardware and software for end-users
- Provide technical support for desktops, laptops, printers, and mobile devices
- Manage user accounts and permissions in Active Directory
- Monitor and maintain network infrastructure, including switches, routers, and firewalls
- Perform regular backups and disaster recovery procedures
- Conduct security audits and implement security measures to protect against cyber threats
- Collaborate with other IT teams to resolve complex technical issues
Network Technician
Dell Technologies (Boeing)
07.2017 - 07.2018
- Position required working knowledge of TCP/IP, DHCP, WINS, DNS and RAS and MagicSQL Help Desk Management tools.
- Network troubleshooting and fault analysis.
- Performed moderate configurations to routers to ensure communications circuit was enabled.
- Installed routers, switches, hubs
- Tested and documented installed system using electronic and fiber test equipment.
- Perform unscheduled and preventative maintenance using specialized and standard test equipment.
Rack and Device Installer
Worldwide Technologies
05.2016 - 06.2017
- Performed a variety of computer installation duties as well as fiber optic connectivity to both classified and unclassified networks.
- Utilized specialized testing equipment for fiber optic and Category VI cable
- Performed installation of network cabling systems including, coax, CAT5, CAT5E, CAT6, and fiber.
- Trained to build networking communication closets with racks and Ladder racks, and cable management.
- Install ladder rack, cable management systems.
Education
BBA - Business
Mizzou
Columbia, MO05.2020
Skills
- Remote System Analysis
- Technical Support Triage
- Ticket management
- Network Infrastructure Monitoring
- Expertise hands in troubleshooting Computer hardware-related problems such as UPS, SMPS, printers, and drivers
- Managing and Maintaining the Servers, PCs, Routers, and Switches
- Configuring, Managing, and Maintaining Networking Equipment
- Network processing, centralized and distributive network connection
- Installing, configuring, and administering network technologies
- Installed and configured workstations for IP/IPX based LAN
- Installed and configured DHCP Client/Server
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
CCENT-Cisco Certified Entry Level Technician
CCNA- Cisco Certified Network Associate
Timeline
Install Tech/Help Desk Technician
Barnes Jewish Hospital I (Temp Project)
07.2018 - 02.2019
Network Technician
Dell Technologies (Boeing)
07.2017 - 07.2018
Rack and Device Installer
Worldwide Technologies
05.2016 - 06.2017
BBA - Business
Mizzou
Similar Profiles
DOMINIQUE NEELYDOMINIQUE NEELY
Patient Care Associate at Barnes-Jewish Hospital, Jewish HospitalPatient Care Associate at Barnes-Jewish Hospital, Jewish Hospital
Diamond JohnsonDiamond Johnson
Patient Care Technician at Barnes-Jewish Hospital, Jewish HospitalPatient Care Technician at Barnes-Jewish Hospital, Jewish Hospital
Shaina RobertsonShaina Robertson
Medical Intensive Care Unit Registered Nurse at Barnes-Jewish Hospital, Jewish HospitalMedical Intensive Care Unit Registered Nurse at Barnes-Jewish Hospital, Jewish Hospital