Kadija Ferguson
Springfield,MO
Summary
To secure a position within a fast-paced organization where I can utilize my exceptional organizational and customer service skills to efficiently manage customer inquiries, and administrative tasks. Additionally, I strive to maintain a positive and friendly atmosphere, and foster long-lasting relationships with customers, promoting customer loyalty and satisfaction. Through my dedication, problem-solving abilities, and ability to multitask, I aim to contribute to the overall success and growth of your company.
Overview
16
16
years of professional experience
Work History
Service Writer
Cordova Collision Repair
01.2022 - 04.2023
- Appraised vehicle damages for insurance companies and submitted supplements with photos as needed
- Handled claim assignments from insurance companies like State Farm, Progressive, Nationwide, Allstate
- Proficient in the usage of CCC One estimating software
- Prepared work orders for technicians and ordered parts
- Maintained communication regarding the repair process between customers technicians and insurance
- Delivered exceptional customer service both in-person and over the phone addressing inquiries and concerns regarding repair jobs
- Performed administrative duties such as filing, data entry and updating customer records
- Daily updated production schedule according to its repair process phase
- Price matched OEM parts through OPSTRAX software system
- Closed RO’s and collected deductibles
- Checked in new assignments and developed a repair plan
Service writer / Office Administrator
Collision Craft
09.2016 - 12.2018
- Managed Hertz and Gossett motor cars wholesale accounts
- Thoroughly inspected damaged vehicles to assess the extent of the damage and accurately evaluate repair costs
- Prepared detailed estimates for repair costs, necessary parts and labor required
- Conducted final quality control check of vehicles prior to customer delivery
- Backed in Non DRP estimates and scheduled repairs
- Conducted final inspections of completed repair work to ensure the highest level of quality and customer satisfaction
Billing Specialist / Office Coordinator
NF Granite
06.2014 - 09.2016
- Coordinated Template Scheduling through Moraware Software
- Created Invoices for new jobs on QuickBooks
- Closed out PO’s and collected on past due accounts
- Assisted Lowes vendors/ walk-in customers with pricing, material information and scheduling
- Managed payroll
Administrative Assistant
Germantown Wood Flooring
09.2009 - 06.2014
- Handled cash and check deposit
- Calculated sales report and reconciled inventory
- Scheduled appointments for service
- Measured floor coverage and estimated material costs to quote jobs accurately
Office Assistant
Autobody America
09.2007 - 08.2009
- Calculated sales report, and reconciled inventory
- Managed Accounts Receivables and Accounts payables
- Translated for insurance agents and bilingual customers
- Handled statements and reconciliation at end of month
- Provided excellent communication skills; in greeting customers, accepting requests and input accurate appraisal
Education
International Business
University of Memphis
Memphis, TNSkills
- Classified fluency in English, Spanish, and Portuguese
- Experienced computer skills in MS Word, Excel, QuickBooks, CCC and PowerPoint
- Automotive Repair planning,
- Insurance negotiation,
- Scheduling
- Customer Relation Skills,
- People Management Skills,
- Communication Skills
- Familiarity with various insurance direct repair guidelines
- Customer Relation Skills, People Management Skills, Communication Skills
- Familiarity with various insurance direct repair guidelines
Accomplishments
- Documented and resolved damaged vehicles claims which led to Fast services and satisfied customers.
Languages
English
Full Professional
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Service Writer
Cordova Collision Repair
01.2022 - 04.2023
Service writer / Office Administrator
Collision Craft
09.2016 - 12.2018
Billing Specialist / Office Coordinator
NF Granite
06.2014 - 09.2016
Administrative Assistant
Germantown Wood Flooring
09.2009 - 06.2014
Office Assistant
Autobody America
09.2007 - 08.2009
International Business
University of Memphis
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