KADIE HERNANDEZ
Kansas City
Summary
Proficient in document management and administrative support, with a strong grasp of efficient office procedures and data organization. Demonstrated ability to handle sensitive information with precision while maintaining high confidentiality standards. Previous roles led to streamlined operations and enhanced team efficiency through targeted process improvements.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Document Assistant
J.G. Title Company
Shawnee
10.2024 - Current
- Streamlined the title document retrieval process, collaborating with the Title Specialist to expedite client deals and accelerate workflow.
- Prepared and shipped client deal packages, ensuring accurate and timely delivery of critical legal documents.
- Worked in various department to help with processing documents to get through title processing and back to clients.
Licensing Specialist
AD Banker
Overland Park
07.2023 - 09.2024
- "Spoke to students about compliance issues and assisted with the process of getting courses reported to the Department of Insurance (DOI)"
- Answered phones to respond to students about prelicensing and continuing education for insurance. Mainly focusing on Life and Health, Property and Casualty as well as securities.
Front Desk & Call Center Associate
Ascentist Healthcare
Overland Park
05.2022 - 07.2023
- Answered phones to respond to patients' inquiries and transferred calls to proper staff members.
- Managed guest check-in and check-out procedures, schedule appointments, and payments.
- Worked with care teams to ensure patients are getting cared for in a timely manner.
Pharmacy Technician
CVS
Overland Park
11.2021 - 10.2022
- Managed inventory for over 500+ behind and over-the-counter medications.
- Respected customers' privacy and HIPPAA laws, performing strict confidentiality skills.
- Managed phone calls across 12 lines, resolving customer concerns, answering questions, refilling prescriptions.
Education
BA - Graphic Design, UX/UI
Southern New Hampshire University
Manchester, NH01.2026
High School Diploma -
William Chrisman High School
Independence, MO01.2021
Skills
- CSS and HTML
- Figma
- Project management
- Problem resolution
- Attention to detail
- Clerical support
- MS office
- Organization and time management
- Team collaboration
- Graphic design
- Customer service
- AI models
- Microsoft copilot
- User experience design
- Adobe Creative Suite
- WordPress development
Certification
Sophia Learning - Project Management, 10/01/24
Scholarships Awards
Kemper Art Institute Teen Arts Program, Received scholarship opportunities for all local KCMO college and universities to study in fine arts.
Timeline
Document Assistant
J.G. Title Company
10.2024 - Current
Licensing Specialist
AD Banker
07.2023 - 09.2024
Front Desk & Call Center Associate
Ascentist Healthcare
05.2022 - 07.2023
Pharmacy Technician
CVS
11.2021 - 10.2022
BA - Graphic Design, UX/UI
Southern New Hampshire University
High School Diploma -
William Chrisman High School