Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Justyn Barker

Lee's Summit,MO

Summary

Dynamic manager with a proven track record at Shakeshack, excelling in team leadership and conflict resolution. Enhanced customer satisfaction through effective communication and staff training, achieving significant reductions in food waste. Skilled in operations management and fostering a collaborative culture, driving team performance and engagement.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Manager

Shakeshack
01.2023 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Responded to building emergencies and managed repairs.
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
  • Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
  • Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Reduced food waste significantly, carefully managing inventory and implementing sustainability practices.
  • Developed and maintained high standard of kitchen hygiene, ensuring compliance with health and safety regulations.

Kitchen Manager

Hawaiian Bros
08.2020 - 01.2023
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.

Team Member

Dairy Queen Grill & Chill
08.2017 - 08.2020
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Assisted with inventory counts and stocking of merchandise.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Boosted team morale and productivity with recognition programs and constructive feedback.

Donation Sorter

Redracks
05.2017 - 08.2017
  • Enhanced donation sorting efficiency by implementing a streamlined organizational system.
  • Exceeded quarterly performance targets consistently through focused attention to detail in all tasks related to donation sorting operations.
  • Streamlined communication among team members by initiating weekly meetings for discussing workflow improvements and addressing any concerns.
  • Advised donors on accepted items, ensuring only appropriate donations were added into inventory systems.

Education

Lees Summit Highschool
Lee's Summit, MO

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Staff management
  • Task delegation
  • Operations management
  • Teamwork and collaboration
  • Adaptability and flexibility
  • Good judgment
  • Active listening

Certification

  • ServeSafe License - 2023-2028

Timeline

Manager

Shakeshack
01.2023 - Current

Kitchen Manager

Hawaiian Bros
08.2020 - 01.2023

Team Member

Dairy Queen Grill & Chill
08.2017 - 08.2020

Donation Sorter

Redracks
05.2017 - 08.2017

Lees Summit Highschool

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