Justus Anders
Kansas City
Summary
Dynamic professional with a proven track record in enhancing customer experiences and sales at Felix Street Gourmet. Excelled in relationship management and upselling techniques, significantly improving customer loyalty and feedback. Skilled in cash management and fostering positive team environments, demonstrating a blend of hard and soft skills essential for operational success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server/Bartender
The Wise Guy
03.2024 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
General Manager
Felix Street Gourmet
08.2022 - 07.2024
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Fulfillment Expert
Target
09.2019 - 08.2023
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Pulled orders quickly to maintain demanding productivity goals.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Evaluated retail customers' product needs and promoted appropriate store products.
- Maintained adequate stock of inventory by conducting frequent inventory counts and ordering and receiving salon retail products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
- Trained associates on product specifications, merchandising, counter organization and retail sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Set positive example for team members by providing high-quality, efficient service.
Cashier
Price Chopper
08.2018 - 09.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Checked and pulled defective or expired products from shelves.
- Unloaded arriving product stock and moved to store display areas.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
Education
High School Diploma -
Central High School
Saint Joseph, MO05-2025
Skills
- Team member support
- Order delivery practices
- Customer feedback management
- Upselling techniques
- Relationship management
- Liquor, wine, and food service
- Positive and professional
- Wine pairing
- Product restocking
- Liquor regulations and compliance
- Cash management
- Sales expertise
Certification
- ServSafe Alcohol - National Restaurant Association.
- Alcohol Server License/Certificate – Various State Liquor Licensing Authorities.
Timeline
Server/Bartender
The Wise Guy
03.2024 - Current
General Manager
Felix Street Gourmet
08.2022 - 07.2024
Fulfillment Expert
Target
09.2019 - 08.2023
Cashier
Price Chopper
08.2018 - 09.2019
- ServSafe Alcohol - National Restaurant Association.
- Alcohol Server License/Certificate – Various State Liquor Licensing Authorities.
High School Diploma -
Central High School
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