Justin Jenkins
Kansas City
Summary
Analytical and relationship driven professional with over 5 years of experience in client relationship management, fraud investigation, sales support, and commercial banking. Proven ability to drive process improvements, onboard and train teams, and increase client engagement across diverse roles. Skilled in CRM systems, cross functional collaboration, and compliance. Excels in high travel, client-facing environments. Seeking to leverage expertise in process optimization and dealer support as a Dealer Success Manager.
Overview
10
10
years of professional experience
Work History
Fraud Investigator
Citibank
O'Fallon
03.2024 - Current
- - Investigate and resolve fraud on 200+ accounts monthly, boosting client trust and retention.
- - Train and mentor new hires, supporting onboarding and continuous process improvements.
- - Lead coaching initiatives to enhance service delivery and adherence to procedures.
Commercial Loan Service Specialist
Commerce Bank
Kansas City
09.2023 - 03.2024
- - Managed 100+ business accounts with a focus on compliance and process accuracy.
- - Identified process gaps and proposed changes that increased loan applications by 15%.
- - Delivered training to internal stakeholders, driving 100% setup compliance on new accounts.
Agent Services Representative
Farmers Insurance
Olathe
01.2022 - 09.2023
- - Supported 50+ agents through onboarding and compliance process education.
- - Facilitated monthly meetings and Salesforce CRM training for effective tool adoption.
- - Acted as subject matter expert on internal tools, aiding issue resolution and improvement.
Case Processor
U.S. Bank
Overland Park
09.2019 - 01.2022
- - Resolved 70+ disputes daily with 98% quality and consistent client satisfaction.
- - Partnered with cross-functional teams to improve documentation and recovery workflows.
- - Negotiated $20K+ in recoveries and trained new team members.
Fraud Specialist
Synchrony Financial
Canton
09.2017 - 05.2019
- - Monitored and resolved fraud alerts, ensuring minimal disruption to customer experience.
- - Supported process enhancements and contributed to training documentation updates.
Account Representative
Signet Jewelers
Akron
10.2015 - 11.2017
- - Recovered $250K+ from delinquent accounts through strategic outreach and payment plans.
- - Recognized for exceeding performance, compliance, and customer service benchmarks.
Education
Business Management (Coursework)
Mesabi Range College
Virginia, MN01.2014
Skills
- Process Improvement
- CRM Systems
- Training
- Client Relations
- Compliance
- Data Analysis
- Sales strategy
- Team collaboration
- Training development
Timeline
Fraud Investigator
Citibank
03.2024 - Current
Commercial Loan Service Specialist
Commerce Bank
09.2023 - 03.2024
Agent Services Representative
Farmers Insurance
01.2022 - 09.2023
Case Processor
U.S. Bank
09.2019 - 01.2022
Fraud Specialist
Synchrony Financial
09.2017 - 05.2019
Account Representative
Signet Jewelers
10.2015 - 11.2017
Business Management (Coursework)
Mesabi Range College
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