Summary
Overview
Work History
Education
Skills
Timeline
Generic

Justin Jenkins

Kansas City

Summary

Analytical and relationship driven professional with over 5 years of experience in client relationship management, fraud investigation, sales support, and commercial banking. Proven ability to drive process improvements, onboard and train teams, and increase client engagement across diverse roles. Skilled in CRM systems, cross functional collaboration, and compliance. Excels in high travel, client-facing environments. Seeking to leverage expertise in process optimization and dealer support as a Dealer Success Manager.

Overview

10
10
years of professional experience

Work History

Fraud Investigator

Citibank
O'Fallon
03.2024 - Current
  • - Investigate and resolve fraud on 200+ accounts monthly, boosting client trust and retention.
  • - Train and mentor new hires, supporting onboarding and continuous process improvements.
  • - Lead coaching initiatives to enhance service delivery and adherence to procedures.

Commercial Loan Service Specialist

Commerce Bank
Kansas City
09.2023 - 03.2024
  • - Managed 100+ business accounts with a focus on compliance and process accuracy.
  • - Identified process gaps and proposed changes that increased loan applications by 15%.
  • - Delivered training to internal stakeholders, driving 100% setup compliance on new accounts.

Agent Services Representative

Farmers Insurance
Olathe
01.2022 - 09.2023
  • - Supported 50+ agents through onboarding and compliance process education.
  • - Facilitated monthly meetings and Salesforce CRM training for effective tool adoption.
  • - Acted as subject matter expert on internal tools, aiding issue resolution and improvement.

Case Processor

U.S. Bank
Overland Park
09.2019 - 01.2022
  • - Resolved 70+ disputes daily with 98% quality and consistent client satisfaction.
  • - Partnered with cross-functional teams to improve documentation and recovery workflows.
  • - Negotiated $20K+ in recoveries and trained new team members.

Fraud Specialist

Synchrony Financial
Canton
09.2017 - 05.2019
  • - Monitored and resolved fraud alerts, ensuring minimal disruption to customer experience.
  • - Supported process enhancements and contributed to training documentation updates.

Account Representative

Signet Jewelers
Akron
10.2015 - 11.2017
  • - Recovered $250K+ from delinquent accounts through strategic outreach and payment plans.
  • - Recognized for exceeding performance, compliance, and customer service benchmarks.

Education

Business Management (Coursework)

Mesabi Range College
Virginia, MN
01.2014

Skills

  • Process Improvement
  • CRM Systems
  • Training
  • Client Relations
  • Compliance
  • Data Analysis
  • Sales strategy
  • Team collaboration
  • Training development

Timeline

Fraud Investigator

Citibank
03.2024 - Current

Commercial Loan Service Specialist

Commerce Bank
09.2023 - 03.2024

Agent Services Representative

Farmers Insurance
01.2022 - 09.2023

Case Processor

U.S. Bank
09.2019 - 01.2022

Fraud Specialist

Synchrony Financial
09.2017 - 05.2019

Account Representative

Signet Jewelers
10.2015 - 11.2017

Business Management (Coursework)

Mesabi Range College
Justin Jenkins