Justin Folk

Shop Owner

Iola Transmission Shop LLC.

09.1995 - 09.2024

Learned daily operations, including inventory management and customer service protocols.
Assisted in maintaining cleanliness and organization of shop environment.
Supported marketing efforts through social media engagement and promotions.
Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
Collaborated with suppliers to negotiate favorable pricing terms and ensure timely delivery of goods for sale in the store.
Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development when needed.
Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
Coached, counseled and disciplined employees.
Consulted with customers to assess needs and propose optimal solutions.
Managed day-to-day business operations.
Generated revenues yearly and effectively capitalized on industry growth.
Investigated customer complaints to identify cause of malfunctions.
Explained estimates and determined repair timelines to manage customer expectations.
Repaired and replaced worn and damaged components.
Analyzed vehicle data using advanced diagnostic equipment.
Tuned automotive systems and components to optimize functionality and prolong life of each piece.
Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
Inspected damaged vehicles to estimate repair labor cost and required parts expense.
Corrected faults and maximized performance by rebuilding systems and individual components.