JUSTINA CHRISTOFFERSON
MARYVILLE
Summary
Developed strong organizational and communication skills within healthcare environment, consistently ensuring patient needs were met. Demonstrated ability to manage patient interactions, handle sensitive information, and coordinate with medical staff. Looking to transition into new field that values these transferable skills and ability to create positive impact.
Overview
12
12
years of professional experience
Work History
Access & Patient Representative
Mosaic Life Care
09.2020 - Current
- Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
- Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Maintained strict confidentiality of sensitive information in compliance with HIPAA regulations and company policy.
- Developed strong rapport with patients through active listening skills, empathy, and understanding of individual needs.
Direct Support Staff
Association of Group Homes & Nodaway County Services
10.2013 - Current
- Administered medication as directed by physician
- Worked to improve and enhance clients lives through effective and compassionate care
- Monitored progress and documented any status changes accordingly
- Maintained a clean safe and well-organized clients environment
- Serve on the employee relationship committee planning staff organized events
- Proficient in computer skills
- Ability to multi-task
- Promoted health and wellness in psychiatric patients by providing caring emotional support and encouragement
- Completed entries in log books, journals and care plans to document accurately report patient progress
Sales Associate
Rue 21
03.2013 - 10.2013
- Built relationships with customers to increase likelihood of repeat business
- Completed all daily tasks and special assignments with an efficient and quality-driven approach
- Determined customer needs by asking relevant questions and listening actively to the responses
- Alerted customers to upcoming sales events and promotions
- Engaged with customers in a sincere and friendly manner
- Answered customer telephone calls promptly and in an appropriate manner
- Maintained records related to sales, returns and inventory availability
Education
High School Diploma -
TheKeystoneSchool
Bloomsburg, PASkills
- Patient care
- Medical Records Management
- Direct Patient Care
- Medication Management
- Medical chart documentation
- Filing and data archiving
- Scheduling appointments
- Insurance verification
- Customer service
- Privacy and confidentiality
Timeline
Access & Patient Representative
Mosaic Life Care
09.2020 - Current
Direct Support Staff
Association of Group Homes & Nodaway County Services
10.2013 - Current
Sales Associate
Rue 21
03.2013 - 10.2013
High School Diploma -
TheKeystoneSchool
Similar Profiles
Paul SkowronskiPaul Skowronski
Imaging Specialist at Mosaic Life CareImaging Specialist at Mosaic Life Care
Hillary ToddHillary Todd
RN at Mosaic Life CareRN at Mosaic Life Care
Tara EnzbrennerTara Enzbrenner
Respiratory Therapist at Mosaic Life CareRespiratory Therapist at Mosaic Life Care