Tabletop/Board Games
Game Design
Movies & Film
Video Editing
Painting/Crafting
Justin Moss
O'Fallon
Summary
Over 18 years experience in customer-centric fields across multiple technology-based organizations. Dedicated to customer satisfaction and exceeding customer expectations. Passionate about developing new skills and utilizing knowledge to help others learn and grow.
Overview
19
19
years of professional experience
Work History
Lead Technical Support Technician
UKG
St Louis, MO
07.2021 - 07.2026
- Troubleshoot complex data and process related issues within UKG PRO (HR/Payroll software), acting as "Tier 3" support
- Utilize SQL scripting for researching and updating data tables.
- Create, update, and edit knowledge articles within the company learning-resource library.
- Perform knowledge transfers and educate frontline support specialists re: system features, processes, configurations, best practices, and SQL scripting.
Core Specialist II
UKG
St Louis, MO
03.2019 - 07.2021
- Work directly with customers to investigate, research, and resolve customer support cases, educate on UKG PRO system features and processes.
- Communicate and partner with members of other support teams to research and solve complex system issues
- Received UKG Excellence Award based on nominations from members of the UKG organization.
Rapid Response Professional
UKG
St Louis, MO
03.2018 - 03.2019
- Apply UKG PRO system knowledge to assist call-in customers with payroll and troubleshooting.
- Received Customer Satisfaction Award for 2019 based on Customer Surveys.
Retail Sales Associate
AT&T
O'Fallon, MO
08.2012 - 01.2018
- Present variety of products and services, uncovering customer needs and making recommendations/sales.
Retail Store Manager
RadioShack
Chesterfield, MO
10.2011 - 08.2012
- Acquire and implement knowledge of a wide variety of electronic, mechanical, and technology-based products.
Retail Store Manager
GameStop
O'Fallon, MO
06.2007 - 08.2011
- Facilitate welcoming environment for customers, hire/train staff, promote company incentives, and manage physical inventory.
Education
High School Diploma -
Francis Howell Central High School
St. Peters, MOSkills
Critical Thinking
SQL Scripting
Written & Verbal Communication
Reading & Writing Comprehension
Patience
Adaptive
Detail Oriented
Problem Solving
Interests
Timeline
Lead Technical Support Technician
UKG
07.2021 - 07.2026
Core Specialist II
UKG
03.2019 - 07.2021
Rapid Response Professional
UKG
03.2018 - 03.2019
Retail Sales Associate
AT&T
08.2012 - 01.2018
Retail Store Manager
RadioShack
10.2011 - 08.2012
Retail Store Manager
GameStop
06.2007 - 08.2011
High School Diploma -
Francis Howell Central High School