Justin Morrow
St. Louis
Summary
Professional support analyst with strong background in IT support and troubleshooting. Consistently ensures seamless operations through effective problem-solving and communication. Highly adaptable team player focused on delivering impactful results and fostering collaboration. Proficient in diagnosing technical issues, managing support tickets, and providing user training. Reliable and flexible in responding to evolving challenges.
Overview
13
13
years of professional experience
Work History
Information Technology Site Support Analyst (H)
SSM Health Integrated Health Technologies
St. Louis, MO
08.2016 - Current
- Leading AV technician for over sixty conference/training rooms within the hospital and successfully administered the training of 6 co-workers to support every room
- Offers technical support for all software applications, hardware, and other related equipment throughout a 316 bed facility and associated clinics
- Proficient with Office 365, Active Directory tools, EPS/Kuiper print servers, EPIC interface, Windows 10/11, Service Now database,
- Contributes toward the company growth of multiple SSM facilities, as well as multiple Go-Live projects
- Assists employees throughout SSM when complex network issues arise
- Knowledge heavily relied upon within information systems department throughout the hospital
- Analyzed support tickets to identify trends and improve user experience.
- Collaborated with cross-functional teams to enhance system functionality and resolve issues through multiple Go-Live projects, audio/visual support,
- Spearheaded multiple projects such as Smart Reception, Project Swipe, Carepoint, Epic Monitoring, across multiple
Field Services Support Technician
Dell
St. Louis, MO
06.2016 - 09.2016
- Managed computers in Active Directory (AD) by assigning computer names in RIS holding and allocating them into group folders
IS Technical Support Assistant
SSM Health Integrated Health Technologies
St. Louis, MO
04.2016 - 06.2016
- Assembled and configured new workstations to client specifications as assigned
- Knowledge of diagnosing, troubleshooting and solving client problems with hardware maintenance, installations and upgrades
- Installed and maintained Windows, patches and desktop software, including Microsoft Office
Checker/Stock Clerk
Schnucks Supermarket
Manchester, MO
01.2013 - 01.2016
- Supported the needs of over 100 customers a day, maintaining money security and the knowledge of products
- Involved multitasking in a fast-paced work environment
- Awarded employee of the month in June of 2014 for excellent work and attitude in the workplace
- Scored a 9.9 out of 10 on a corporate survey regarding customer service
Youth Care Specialist
Great Circle
St. Louis, MO
01.2015 - 01.2015
- Provided supervision for 12 autistic individuals while catering to each of their specific needs
- Produced detail-oriented information in regards to daily observations of the residents
- Encouraged positive behavior plus coping skills for the clients and provided instructions for basic living skills
- Completed Safety Crisis Management (SCM) on July 30th, 2015
Education
Bachelor’s of Science Degree - Criminal Justice, Minor in Music
Truman State University
Kirksville, MO05-2015
Skills
- Application support
- Support ticketing systems
- AV technical support
- TCP/IP
- Troubleshooting and Diagnostics
- Problem-solving
- Teamwork and collaboration
- Remote support
Accomplishments
Nominated for the Mission in Motion Award for SLUH in 2023
Timeline
Information Technology Site Support Analyst (H)
SSM Health Integrated Health Technologies
08.2016 - Current
Field Services Support Technician
Dell
06.2016 - 09.2016
IS Technical Support Assistant
SSM Health Integrated Health Technologies
04.2016 - 06.2016
Youth Care Specialist
Great Circle
01.2015 - 01.2015
Checker/Stock Clerk
Schnucks Supermarket
01.2013 - 01.2016
Bachelor’s of Science Degree - Criminal Justice, Minor in Music
Truman State University
Activities and Accomplishments
- West County Special Olympics, St. Louis, MO 2005-Present
- Coach
- Administered the development of listening skills and adaptability while demonstrating leadership and teamwork among 40 individuals
- Manchester Community Band, Manchester, MO 2017-Present
- Percussion section leader of the Manchester Community Band for 6 years