Justin Gibson
Ozark
Summary
Talented Executive Director experienced in developing and managing staff, budgets and programs to achieve results. Offering several years of experience at executive level. Applies skills in ministry, leadership, mentoring, and training to motivate organization's members in meeting organizational mission and program goals. Successfully raises public awareness about community-based programs and services.
Overview
26
26
years of professional experience
2001
2001
years of post-secondary education
Work History
Executive Director
Chic-Fil-A
Springfield
01.2019 - Current
- Led team development initiatives to enhance employee engagement and performance.
- Directed operational strategies to improve service delivery and customer satisfaction.
- Implemented LEAN mindset to drive continuous improvement of operations.
- Leadership development
- Driving sales and profitability by using analytics reports and team building.
- Oversaw inventory management processes to maintain optimal stock levels.
- Analyzed customer feedback to identify areas for operational improvement.
- Developed and implemented strategic plans to ensure organizational growth and development.
- Recommended appropriate staffing techniques to meet demands and manage costs.
- Implemented quality metrics to track business needs and lead diverse projects.
- Hired, trained, and mentored staff members to maximize productivity.
General Manager
Rib Crib BBQ
Springfield
05.2003 - 01.2019
- Directed daily operations to ensure high-quality service and food standards.
- Managed staff recruitment, training, and performance evaluations for team efficiency.
- Developed and implemented operational policies to enhance customer satisfaction.
- Oversaw inventory management to maintain optimal stock levels and reduce waste.
- Ensured compliance with health regulations and safety standards in food preparation.
- Fostered a positive work environment through team-building activities and open communication.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Tracked monthly sales to generate reports for business development planning.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Delegated work to staff, setting priorities and goals.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Assistant Manager
Country Kitchen
Branson
07.2002 - 05.2003
- Assisted in managing daily kitchen operations and staff schedules.
- Coordinated inventory control and ensured proper stock levels.
- Trained new employees on food safety and service protocols.
- Handled customer inquiries and resolved issues effectively.
- Maintained cleanliness standards in kitchen and dining areas.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Heavy Equipment Operator
Journagan
Hollister
05.1999 - 07.2002
- Operated various heavy machinery for construction and excavation projects.
- Conducted routine inspections to ensure equipment safety and functionality.
- Collaborated with team members to coordinate site operations effectively.
- Maintained accurate logs of equipment usage and maintenance activities.
- Implemented safety procedures to minimize risks on job sites.
- Executed precise movements in diverse terrains during operations.
- Operated front end loader to move dirt and different base materials.
- Loaded and unloaded trucks with construction materials such as gravel, sand, and asphalt.
- Followed safety protocols while operating machinery in order to avoid accidents or injuries.
- Performed routine inspections on all heavy machinery prior to use.
- Transported materials around construction sites to work locations.
- Performed pre-shift and post-shift equipment inspections and accurately completed reports to support company policy.
- Kept equipment fueled and ready for immediate use to support scheduling demands.
- Learned about new equipment and related attachments while maintaining knowledge of items used daily to meet job requirements.
- Operated equipment to move and position raw materials or finished components.
- Positioned or moved loads in response to hand or audio signals from crew members.
Education
Associate of Science - Theological Studies, Pastoral Studies
Liberty University
Lynchburg, VA 08.2011 - 05.2013
Forsyth High
Forsyth, MOSkills
- Team development
- Operational strategy
- Continuous improvement
- Quality metrics
- Customer relationship management
- Inventory management
- Performance evaluation
- Budgeting and forecasting
- Employee training
- Problem solving
- Effective communication
- Conflict resolution
- Leadership development
- Time management
- Financial management
- Budgeting and financial management
- Human resources
- Talent management and staffing
- Vendor relations
- Operational planning
- Business management
- Staff management
- Operations management
- Human resources management
- Profit and loss statements
- Quality control
Maxwell leadership
- Leadership development
- Leadership growth
- Team building
Timeline
Executive Director
Chic-Fil-A
01.2019 - Current
Associate of Science - Theological Studies, Pastoral Studies
Liberty University
08.2011 - 05.2013
General Manager
Rib Crib BBQ
05.2003 - 01.2019
Assistant Manager
Country Kitchen
07.2002 - 05.2003
Heavy Equipment Operator
Journagan
05.1999 - 07.2002
Forsyth High