Justin Christopher May
St. Louis
Summary
Dynamic retail leader with extensive experience at driving sales growth and operational efficiency. Proven expertise in P&L accountability and employee training, achieving top-tier customer service scores. Skilled in inventory management and strategic planning, fostering high-performing teams to enhance store performance and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Store Director
Straub’s Markets
01.2023 - Current
- Oversaw daily operations and ensured store compliance with company policies.
- Managed and trained staff on customer service best practices and store procedures.
- Developed promotional strategies to enhance product visibility within the store.
- Coordinated inventory management and ensured stock levels met customer demand.
- Implemented cost-control measures to optimize operational efficiency in the store.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Fostered a positive work environment through effective team communication and support.
Assistant Store Manager Multiple Locations
Dierbergs Markets
St. Louis
01.2020 - 01.2023
- Recruited to assist store management at multiple locations in preparation for future store management opportunity.
- Gained valuable experience in management, supporting the Store Manager at all locations.
- Communicated store direction, programs, and goals to all associates; provided a positive and productive work environment.
- Assisted in training new staff on procedures and customer service standards.
Assistant Director of Operations, Shop ‘n Save, Multiple Locations (2008 - 2016), Director of Operations, Shop 'n Save Multiple Locations (2016 to 2020)
SuperValu, Inc.
01.2008 - 01.2020
- Provided leadership and direction to the Assistant Store Director and teams of up to 125 associates (at peak) generating annual sales as high as $25+ million, prior to the sale and closure of all stores in St. Louis.
- Effectively managed all aspects of the stores with full P&L accountability; grew sales 2% in a period of overall declining company sales; controlled expenses to maximize profit; protected assets; maintained inventory and reduced shrink by 1.5%.
- Hired, trained, coached, and motivated the store team to provide the highest level of customer service, and ensure safety of all employees and customers; maintained customer service scores in top-10% of the company.
- Selected as one of eight in St. Louis market to participate on the Store Director Leadership Committee with President and V.P.
- Maintained superior-levels of operating standards; achieved high ratings on annual performance review, meeting and exceeding all goals and expectations to receive bonus; demonstrated professionalism, honesty, and integrity in all endeavors.
- Identified areas for continuous improvement and developed action plans to correct deficiencies and seize all opportunities.
- Ensured a neat, clean and in-stock store condition with effective product presentation, food safety, and store security.
Skills
- Customer service
- Inventory management
- Cost control
- Sales analysis
- Employee training
- Team building
- Visual merchandising
- Staff recruitment
- Operational efficiency
- P&L accountability
- Conflict resolution
- Performance management
- Process improvement
- Regulatory compliance
- Retail management
- Delegation
- Strategic planning
- People management
Communication
You delivered that big presentation to rave reviews. This is the place to showcase your skills.
Leadership
Are you head of the condo board, or a team lead for your favorite charity? This is the perfect place to let everyone know
Timeline
Store Director
Straub’s Markets
01.2023 - Current
Assistant Store Manager Multiple Locations
Dierbergs Markets
01.2020 - 01.2023
Assistant Director of Operations, Shop ‘n Save, Multiple Locations (2008 - 2016), Director of Operations, Shop 'n Save Multiple Locations (2016 to 2020)
SuperValu, Inc.
01.2008 - 01.2020
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