Justice Falls
Saint Louis ,M0
Summary
Dynamic and results-oriented professional with extensive experience in sales and customer service roles, notably as a Sales Lead at Walgreens. Excelled in team leadership and relationship building, significantly enhancing team performance and customer satisfaction. Proficient in sales closing and cross-selling techniques, adept at driving revenue growth and fostering lasting client relationships.
Overview
6
6
years of professional experience
Work History
Sales Lead
Walgreens
05.2024 - 12.2024
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Concierge
Marriot Hotel
02.2023 - 09.2024
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Resolved challenges efficiently through dynamic communication methods.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Sales Associate
Foot Locker
06.2019 - 02.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Hazelwood Central High School
Saint Louis, MOSkills
- Cross-selling techniques
- Upselling strategies
- Relationship selling
- Closing techniques
- Team building
- Hospitality and accommodation
- Team leadership
- Relationship building
- Cash handling
- Processing payments
Timeline
Sales Lead
Walgreens
05.2024 - 12.2024
Concierge
Marriot Hotel
02.2023 - 09.2024
Sales Associate
Foot Locker
06.2019 - 02.2022
Hazelwood Central High School
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