JULYSSA ESPAÑA
KEARNEY
Summary
Collections tech with a focus on compassionate donor care and efficiency in blood collection processes. Demonstrates strong interpersonal communication and organizational skills, enhancing donor experience and optimizing team collaboration. Committed to continuous improvement and supporting team goals in a fast-paced, mission-driven environment.
Overview
4
4
years of professional experience
Work History
Team Lead
The American Red Cross
01.2024 - Current
- Provide compassionate care to donors, addressing concerns and ensuring comfort
- Educate on the importance of blood donation
- Optimize donor flow, reducing wait times and increasing collection efficiency
- Implement best practices to enhance overall donation process
- Work seamlessly with team mates and volunteers
- Contribute to team goals, sharing knowledge and supporting colleagues in all situations
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
CASHIER
Wing Stop
08.2022 - 04.2023
- Helped customers complete purchases, locate items and join reward programs
- Restocked and organized merchandise in front lanes
- Managed cash transactions, ensuring accuracy and efficiency
- Provided exceptional customer service, contributing to positive dining experiences and repeat visits
CAREGIVER
HomeInstead Senior Care
12.2020 - 12.2022
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
Education
High School - Northland Caps program
North Kansas City High School
North Kansas City, MO01.2017
Skills
- Time Management
- Social Perceptiveness
- Verbal Communication
- Written Communication
- Problem Identification
- Organization
- Efficiency
- Interpersonal Communication
Languages
Spanish
Limited Working
Timeline
Team Lead
The American Red Cross
01.2024 - Current
CASHIER
Wing Stop
08.2022 - 04.2023
CAREGIVER
HomeInstead Senior Care
12.2020 - 12.2022
High School - Northland Caps program
North Kansas City High School
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