Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julie Knox

Barnhart,MO

Summary

Experienced Office Management and Administration Professional with 10 plus years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.

Overview

14
14
years of professional experience

Work History

Disbursement Coordinator

Cushman & Wakefield
04.2021 - Current
  • Oversees all Bon Secour Mercy accounts for Ohio, Virginia, and South Carolina.
  • Manages and disbursements, reimbursements, and requisitions.
  • Preserve all maintenance billing records, ensuring accurate filing and timely billing.
  • Enter all invoices into Workday, Yardi, and OnBase at the rate of over 1,000 per month.
  • Daily interaction with facility managers to ensure accurate billing and records.
  • Control four different internet exchanges for invoices and questions from vendors.
  • Responsible for handling physical mail from Bon Secour Mercy, replying when needed as well as forwarding along to appropriate departments.

Manager

Burger King
09.2020 - 04.2021
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Conducted daily inventories of product and food quality assessments.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Delivered feedback to decision-makers regarding employee performance and training needs.

Office Manager

Schilli Plastering
02.2019 - 08.2020
  • Write all pool, deck, and housing related proposals, maintain housing department monthly bid reports.
  • Instituted a company wide morale boost by including personalized inspirational card in each employee's paycheck.
  • Paid all vendors on time or before due date, eliminating late fees.
  • Accounted for laborer attendance.
  • Liaison for the pool repair department.
  • Conduct internal audits for yearly expenses per job, cutting waste by over 15%.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Manage the complete purchase order cycle, from purchase request to invoice validation and purchase order closing.

Third Party Follow Up Representative

SSM Healthcare
03.2016 - 02.2019
  • Responsible for completing collection and accounts receivable activities.
  • Ensured all department, company, and legal standards were upheld for all hospital collections.
  • Guarantee that all activities related to follow up functions meet department requirements, maximize revenue collection, and achieve leading practice levels of performance.
  • Analyze and research payment variances following up with payer, hospital departments, and/or patient to resolving all discrepancies.
  • Took on role of team performance manager; reporting system malfunctions and problematic areas, then following through taking care they are resolved.
  • Promoted to new hire trainer within first year of employment.
  • Always met and exceeded productivity goals of 175 accounts, averaging 225 accounts per week.
  • Daily use of Healthcare systems including EPIC, Huron, Craneware, OnBase, and SSI.
  • United Healthcare subject matter expert, attending provider representative meetings to discuss issues with processing of claims, and implementing the solution to resolved problems.
  • Read and understand contracts between insurance and healthcare provider to ensure claims are paid properly and resolved in a timely manner.

Accounts Payable Clerk/Property Manager

Newcastle Industries
03.2010 - 03.2016
  • Handle day to day property discrepancies with tenants, ensuring customer satisfaction.
  • Maintains accounting ledgers by verifying and posting account transactions.
  • Process employee and vendor tip checks and payments with 100% accuracy.
  • Manage all proposals from external companies for work done on property.
  • Maintained daily sales report and briefed CEO weekly.
  • Restructured filing system, allowing easier discovery and quicker cataloging, increasing productivity by 35%.
  • Managed maintenance personnel and contractors ensuring day to day activities and construction are completed to company standards.
  • Handled all tenant complaints, addressing them the same day and following up to ensure satisfaction.
  • Working knowledge of purchase order systems.

Education

Bachelor of Science - Healthcare Administration

Kaplan University
Chicago, IL

Associates - Science, Arts

Southwestern Illinois College
Belleville, IL

CNA CertificationWard Clerk Certification -

Southwestern Illinois College
Belleville, IL

Skills

  • Contracts
  • Customer satisfaction
  • Customer service
  • Accounting
  • Proposals
  • Quality control
  • Project oversight
  • Purchase Orders
  • Team Leadership
  • Inquiry Requests
  • Client Requirements
  • Bill Payment
  • Financial Management

Timeline

Disbursement Coordinator

Cushman & Wakefield
04.2021 - Current

Manager

Burger King
09.2020 - 04.2021

Office Manager

Schilli Plastering
02.2019 - 08.2020

Third Party Follow Up Representative

SSM Healthcare
03.2016 - 02.2019

Accounts Payable Clerk/Property Manager

Newcastle Industries
03.2010 - 03.2016

Bachelor of Science - Healthcare Administration

Kaplan University

Associates - Science, Arts

Southwestern Illinois College

CNA CertificationWard Clerk Certification -

Southwestern Illinois College

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Julie Knox