Julie Gault
Springfield
Summary
Proven leader in customer service and management, adept at problem-solving and active listening, significantly enhancing customer satisfaction and loyalty. Skilled in conflict resolution and money handling, I fostered positive work environments and streamlined operations, achieving notable increases in efficiency and team performance. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
Work History
Customer Service Representative Remote
TTEC
Springfield
06.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Documented customer interactions accurately in the company database.
- Collaborated with team members to enhance service delivery processes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assistant Manager
Kum & Go
Springfield
04.2019 - 04.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Assistant Manager
Casey General Store
Springfield
06.2013 - 03.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Manager
Rapid Robert's Inc.
Springfield
09.2010 - 04.2013
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
High School Diploma -
Mitchell High School
Colorado Springs, COSkills
Money handling abilities
Conflict Resolution
Call center experience
Critical Thinking
Excellent customer service
Active Listening
Problem-solving abilities
Empathy
Additional Information
I have had periods of unemployment for different reasons. I was a care taker for my dad from 2015 until 2019 when he passed away. I also became a foster parent for my grandson and took off of work from 2023 until 2024 to get him settled.
Timeline
Customer Service Representative Remote
TTEC
06.2024 - Current
Assistant Manager
Kum & Go
04.2019 - 04.2023
Assistant Manager
Casey General Store
06.2013 - 03.2015
Manager
Rapid Robert's Inc.
09.2010 - 04.2013
High School Diploma -
Mitchell High School