Summary
Overview
Work History
Education
Skills
Certification
Awards
Current Responsibilities
Timeline
Generic

Juli Kristine Brunner

Harrisonville

Summary

To secure a position in an organization that offers a challenge, the opportunity for career development, and at the same time serve the organization to the best of my capabilities. I would like to gain new skills while utilizing my current area of expertise of customer service, knowledge of insurance, computers, employee satisfaction services within a positive team environment.


Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Office Manager

Rusk Gutters & Remodeling
07.2024 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Created all new processes with Excel Spreadsheet's to organize and streamline daily activities
  • Daily Deposit
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Senior Manager

TTEC
12.2020 - 06.2024
  • Provided strong leadership to enhance team productivity and morale.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.
  • Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
  • Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Mentored junior staff members for skill development and career progression within the organization.
  • Implemented and developed operational standards, policies and procedures.
  • Achieved operational excellence by streamlining processes and implementing best practices.
  • Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
  • Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
  • Increased customer satisfaction with timely project deliveries and seamless communication.
  • Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
  • Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
  • Executed appropriate staffing and budgetary plans to align with business forecasts.
  • Utilized data-driven insights to make informed decisions that resulted in higher returns on investments.
  • Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
  • Championed process improvement initiatives that led to significant cost savings without compromising on quality standards.
  • Consistently met or exceeded annual performance targets set by senior leadership.
  • Held monthly meetings to create business plans and workshops to drive successful business.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.

Owner Independent Agent/Operator/Agent

Interstate Insurance Agency
03.2020 - 11.2020

PV Account Associate, Service Manager and Title Clerk

America's Car-Mart
07.2019 - 05.2020

Communications Officer/911 Dispatcher

City of Raymore/Raymore Police Department
12.2006 - 06.2019

Education

Photography Certificate -

The Photography Institute
San Francisco, CA
10.2015

High School Diploma -

Belton Senior High School
Belton, MO
05.1993

Skills

  • Google Apps
  • Incode
  • Rejis
  • Mules Certified
  • CAD Certified
  • Motorola Certified
  • EMD Certified
  • All Aspects 911 Dispatching Certified
  • Cassidian Communications Telephone System Certified
  • Geographical/Map Training
  • CTO (Certified Training Officer)
  • Microsoft Office
  • Data Entry
  • Internet knowledge
  • Website Building
  • Graphic Design
  • 10-Key by touch
  • Computer typing (75-95 WPM)
  • Typewriter typing (55-65 WPM)
  • Fax Machine
  • Copier
  • Filing Systems
  • Accounting Skills
  • Large Sum of Cash Handling Experience
  • Office Management
  • Licensed Insurance Agent
  • Photography
  • High communication skills
  • Title processing
  • Customer service training
  • Works Well Under Pressure
  • Ability to work unsupervised
  • Cross-functional team coordination
  • Self motivator
  • Verbal and written communication
  • Goal-oriented mindset
  • Problem-solving skills
  • Accuracy and precision
  • Office administration
  • Notary public
  • Reliable and responsible
  • Documenting information
  • Multitasking and organization
  • Compliance
  • File management
  • Workflow management
  • Troubleshooting and problem resolution

Certification

P & C Insurance, MO

Awards

  • Dispatcher of The Year, 2008
  • Letter of Accommodations
  • Chief Zimmerman
  • Chief Turnbow
  • Chief Gurin
  • A Great Save, Belton Regional Medical Center, 2017

Current Responsibilities

  • Large cash flow deposit
  • Collections
  • Creating New WorkFlow Process (Streamline)
  • Payroll
  • Intake of New Jobs
  • Scheduling
  • HR Duties

Timeline

Office Manager

Rusk Gutters & Remodeling
07.2024 - Current

Senior Manager

TTEC
12.2020 - 06.2024

Owner Independent Agent/Operator/Agent

Interstate Insurance Agency
03.2020 - 11.2020

PV Account Associate, Service Manager and Title Clerk

America's Car-Mart
07.2019 - 05.2020

Communications Officer/911 Dispatcher

City of Raymore/Raymore Police Department
12.2006 - 06.2019

High School Diploma -

Belton Senior High School

Photography Certificate -

The Photography Institute

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Juli Kristine Brunner