Julia Stroot

• Supervised bartending staff to ensure compliance with service standards and operational procedures.
• Trained new team members on cocktail preparation and customer service techniques.
• Managed inventory levels, ordering supplies to minimize waste and optimize cost efficiency.
• Developed and implemented training programs to enhance staff skills and performance.
• Resolved customer complaints promptly, enhancing overall guest satisfaction and experience.
• Monitored bar operations to identify areas for improvement in workflow and service delivery.
• Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

In charge of all cash transactions for business. Greeted guest

Made sandwiches and toast for kitchen

• Supervised waitstaff to ensure exceptional customer service and adherence to restaurant standards.
• Trained new employees on menu knowledge, service protocols, and operational procedures.
• Managed scheduling to optimize staff coverage during peak hours and special events.
• Coordinated with kitchen staff to streamline order fulfillment and enhance communication efficiency.

• Crafted signature cocktails using advanced mixology techniques to enhance guest experiences.
• Managed bar inventory, ensuring optimal stock levels and minimizing waste through effective control measures.
• Trained and mentored new bartenders on drink preparation and customer service standards.
• Developed innovative drink specials based on seasonal ingredients and customer preferences to drive sales.
• Provided exceptional customer service by building rapport with patrons and addressing inquiries promptly.
• Resolved customer complaints with professionalism, improving guest satisfaction and retention rates significantly.
• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.