Julia Shelby
Kansas City
Summary
Organized Clerk with background in man Team player, organized, critical thinker, and also possess a positive attitude. For precision in handling correspondence, coordinating documents and organizing office systems. Strengths include problem-solving skills, strong multitasking abilities, and proficient communication. Significant contribution made in streamlining processes and enhancing efficiency of workflow in previous roles.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Clerk/Mail Handler
United States Postal Service, USPS
Kansas City
08.2019 - Current
- Sorted and distributed mail efficiently to ensure timely delivery.
- Sold postage, weighed packages, and stamped envelopes with precision.
- Assisted customers with inquiries related to delayed or missing mail.
- Executed tasks assigned by supervisor to support overall operations.
- Managed efficient movement and processing of mail within facility.
- Loaded and unloaded mail trucks to maintain workflow.
- Utilized pallet jacks, conveyor belts, and other equipment for mail handling.
Customer Service Representative
US. Bank Service Center
Overland Park
02.2016 - 08.2019
- Handled 100 to 150 inbound calls daily, providing timely assistance.
- Typed 35+ words per minute to ensure efficient communication.
- Educated customers on product and service offerings.
- Assisted customers with inquiries related to credit card accounts.
- Processed disputes for credit card transactions in a timely manner.
- Facilitated payments on credit card accounts, ensuring accuracy.
- Developed positive relationships with customers through friendly interactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Service Representative
Centrinex
Lenexa
01.2014 - 01.2016
- Facilitated customer assistance with loan applications to enhance processing efficiency.
- Initiated contact with customers regarding delinquent payments to discuss available options.
- Collected payments via phone, ensuring accurate and timely transactions.
- Managed inbound and outbound calls to address customer inquiries effectively.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries via phone, email, and chat.
Education
High school diploma -
F L Schlagle High School
Kansas City, KS05.2013
Skills
- Microsoft Office applications
- Customer service and support
- Data entry and record keeping
- Computer operation
- Multi-line phone management
- Effective communication
- Problem solving
- Team collaboration
- Mail handling
Certification
- Certified Nursing Assistant 2016
References
References available upon request.
Timeline
Clerk/Mail Handler
United States Postal Service, USPS
08.2019 - Current
Customer Service Representative
US. Bank Service Center
02.2016 - 08.2019
Customer Service Representative
Centrinex
01.2014 - 01.2016
High school diploma -
F L Schlagle High School
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