Julia Hand
St. Charles
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
26
26
years of professional experience
Work History
Warehouse Clerical Support Administrator I
BEST BUY
St. Peters
06.2021 - 02.2026
- Ensured customer order integrity by coordinating effectively with supply chain teams
- Audit and correct inventory via issuing work assignments for warehouse personnel
- Resolved issues with vendor appointments, shipment quality, damage and third-party logistics deliveries
- Maintained positive working relationship with fellow staff and management.
Assistant to the General Manager
ST. LOUIS APPLIANCE WHOLESALERS
Earth City
03.2022 - 03.2024
- Coordinated daily operations, aligning efforts with General Manager's initiatives to enhance workflow.
- Facilitated customer inquiries and resolved product order issues, ensuring timely solutions and customer satisfaction.
- Acted as liaison between members of different teams throughout the organization.
- Provided front-office administrative support, including file organization, data entry, and document preparation to streamline office functions.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Full-Time Appliance Associate
BEST BUY
Chesterfield
01.2006 - 05.2021
- Guided customers in selecting appliances tailored to budget, space, and features, enhancing overall satisfaction.
- Maintained high levels of customer satisfaction by addressing inquiries and providing assistance.
- Addressed customer inquiries and concerns promptly, contributing to a consistently positive shopping experience.
- Organized and managed inventory of appliances and accessories, ensuring availability and supporting efficient sales operations.
- Trained new associates on company policies and product knowledge standards.
- Communicated effectively with team members to maintain efficient operations within the store.
- Maintained a clean, organized, and safe working environment in the sales area.
Loss Prevention Associate
BEST BUY
Cape Girardeau
11.2003 - 12.2005
- Utilized surveillance systems to observe customer behavior and detect suspicious activity.
- Monitored store premises to deter theft and ensure adherence to safety protocols.
- Ensured asset protection by enforcing compliance with security protocols.
- Collaborated with team members to develop and execute effective loss prevention strategies.
- Engaged with customers to provide excellent service while maintaining security awareness.
Lead Office Associate
RHODES FURNITURE
St. Peters
11.1999 - 09.2002
- Oversaw daily office operations and coordinated staff activities to ensure smooth functioning at leading furniture retailer.
- Collected and entered payment data into system, ensuring confidentiality and accuracy of financial records.
- Balanced receipts with sales at end of day to verify transaction accuracy and maintain financial integrity.
Education
Bachelor of Science - Psychology
Southeast Missouri State University
Cape Girardeau, MOSkills
- Operational support
- Process improvement
- Quality assurance
- Issue resolution
- Training coordination
- Team leadership
- Reliability
- Consistent sales performance
- Development
Accomplishments
- Promoted to Appliance Supervisor in August 2007 & October 2014
- Promoted to Lead Appliance Associate in April 2013
- Promoted to Supervisor of Digital Imaging and Car Audio in February 2009
- Won “Back to School Achievers” in Summer 2007
- Received 7 citations for excellent performance from Rhodes Furniture
Timeline
Assistant to the General Manager
ST. LOUIS APPLIANCE WHOLESALERS
03.2022 - 03.2024
Warehouse Clerical Support Administrator I
BEST BUY
06.2021 - 02.2026
Full-Time Appliance Associate
BEST BUY
01.2006 - 05.2021
Loss Prevention Associate
BEST BUY
11.2003 - 12.2005
Lead Office Associate
RHODES FURNITURE
11.1999 - 09.2002
Bachelor of Science - Psychology
Southeast Missouri State University