Jules Ariel Mendoza
Ofallon
Summary
Dynamic Store Manager with a proven track record at TCC Verizon, excelling in sales maximization and operational efficiency. Skilled in network troubleshooting and technical issue analysis, I leverage strong analytical abilities to enhance customer service and streamline store operations, ensuring optimal performance and customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Store Manager
TCC Verizon
11.2022 - Current
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Configured hardware, devices, and software to set up work stations for employees.
IT Specialist
Amazon
01.2022 - 09.2022
- Monitored systems in operation and input commands to troubleshoot areas.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Managed high levels of call flow and responded to technical support needs.
- Installed, configured and maintained computer systems and network connections.
Network Engineer Intern
InterVision
04.2021 - 01.2022
- Provided network support and performed troubleshooting to resolve various WAN/LAN connectivity issues.
- Installed and maintained data and voice circuits through routers, switches and WAN devices.
- Advanced knowledge of large-scale global enterprise network operations and security.
- Demonstrated proficiency in Linux, virtual platforms and cloud connectivity.
- Demonstrated strong analytical, troubleshooting and problem-solving skills.
- Reviewed technical specifications from clients and vendors to confirm adequacy, accuracy and functionality.
Education
Bachelor of Science - Cyber Security
Western Governors University
Salt Lake City, UT11-2025
Skills
- Store operations oversight
- Promotional planning
- Hourly shift management
- Operational budgeting
- Network monitoring
- Network security
- Network troubleshooting
- Technical issue analysis
- System design and deployment
- IT consulting
- Troubleshooting and Diagnostics
Accomplishments
- Exceeded monthly store sales goals $30,000 months in a row.
- Increased number of resolved job tickets by 20% over previous year.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Licensed COMPTIA
- Samsung PRO
- CCNA
Languages
Tagalog
Native or Bilingual
Timeline
Store Manager
TCC Verizon
11.2022 - Current
IT Specialist
Amazon
01.2022 - 09.2022
Network Engineer Intern
InterVision
04.2021 - 01.2022
Bachelor of Science - Cyber Security
Western Governors University
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