Judy Nelson
Ozark
Summary
Dynamic professional with extensive experience in customer service and operations management Proven ability to build customer trust and loyalty while resolving conflicts. Skilled in multitasking and time management, leading to improved performance outcomes and enhanced customer retention strategies. Strong communicator with a focus on achieving results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative
JP Morgan Chase
10.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Operations Manager
Underwood Oil
04.2021 - 10.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Store Manager
Kum & Go
01.2019 - 04.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Company Owner
J&J Marine
06.2010 - 11.2018
- Maximized profits by negotiating favorable contracts with suppliers, securing competitive pricing on materials and services.
- Managed daily operations efficiently while maintaining high-quality standards in all aspects of the business.
- Hired, trained and managed staff to cultivate productive and efficient workforce.
- Oversaw daily business operations and financial decisions to drive profitability and growth.
Education
Bachelor Of Science - Business Management
Post University
Waterbury, CT03.2025
Diploma -
Strafford High School
Strafford, MO05.1997
Skills
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Customer Retention Strategies
- Verbal and Written Communication
- Multitasking and Prioritization
- Excellent Attention to Detail
- Time Management
- Microsoft Office
Certification
- Honors program academic distinction
- American Management Association
Timeline
Customer Service Representative
JP Morgan Chase
10.2022 - Current
Operations Manager
Underwood Oil
04.2021 - 10.2022
Store Manager
Kum & Go
01.2019 - 04.2021
Company Owner
J&J Marine
06.2010 - 11.2018
Bachelor Of Science - Business Management
Post University
Diploma -
Strafford High School
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