Judith Crooks
Lake Ozark
Summary
Highly motivated and detail-oriented hospitality professional with expertise in data analysis, project management, and process improvement. Adept at troubleshooting to resolve complex issues. Skilled in developing and implementing innovative strategies to reduce costs and increase efficiency. Ready to make an immediate contribution to your organization.
Overview
13
13
years of professional experience
Work History
Owner/Operator
Nola Supreme Clean
10.2022 - 07.2024
- Meet with prospective clients and vendors; negotiate management and service contracts; determine status of vacation rental properties; and apply for permits as needed
- Monitor bookings, arrivals and departures, and act as point of contact for guests
- Schedule preventative maintenance and repairs for properties as required
- Audit properties between bookings; document and report damages; and file claims as necessary
- Supervise daily operations; use problem-solving abilities to anticipate and troubleshoot issues that disrupt operations
Office Coordinator
Bart's Office Services
02.2018 - 10.2022
- My duties encompass every aspect of helping clients, project managers, and employees through each project, installation, decommission, or relocation
- I was given the complement of 'being the fastest person ever to learn the (antiquated) software system' in a week
- Identified opportunities for process improvements within the department to increase efficiency levels by percent a month and providing maximum client satisfaction
- Resolved conflicts between employees in an efficient manner while maintaining a positive work environment for individuals involved
Manager
The Burger Joint
10.2016 - 01.2018
- Collaborated with owner to develop internal processes and business strategies in opening the first successful locations
- Managed 80% of daily operations including: opening and closing procedures, cash handling, scheduling with vendors, accepting deliveries, and resolving unforeseen issues
- Enforced safety procedures and monitored compliance, maintained current paperwork, permits, and regard to city and state requirements
Bar Manager
Crescent City Steakhouse
01.2012 - 02.2014
- Mandated compliance of all food and beverage regulations to protect customers and minimize bar risks
- Built rapport with beverage distributors to support timely inventory replenishment and favorable costs
- Listened to staff needs; restructured personnel assignments and shifts, resulting in increase of staff satisfaction
Education
Bachelor's degree - Business Management
University of Phoenix
01.2001
Technical Certificate - Cosmetology
Aveda Institute
01.2001
Skills
- Employee training
- Conflict resolution
- QuickBooks
- Human Resources
- Windows
- Google Docs
- Project coordination
- Payroll
- Office management
- Clerical experience
- Software Troubleshooting
Timeline
Owner/Operator
Nola Supreme Clean
10.2022 - 07.2024
Office Coordinator
Bart's Office Services
02.2018 - 10.2022
Manager
The Burger Joint
10.2016 - 01.2018
Bar Manager
Crescent City Steakhouse
01.2012 - 02.2014
Technical Certificate - Cosmetology
Aveda Institute
Bachelor's degree - Business Management
University of Phoenix
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