Joyel S. Nunn
Florissant
Summary
Solid background in patient and customer care. Known for providing compassionate support and ensuring patient comfort. Demonstrated ability in monitoring vital signs and assisting with daily living activities.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Express Scripts Pharmacy
12.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Patient Care Technician
Mercy Hospital St. Louis
09.2019 - 08.2020
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
Home Health Aide
Emmaus Homes
07.2018 - 09.2019
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
Patient Transporter
Mercy Hospital St. Louis
06.2017 - 07.2018
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
- Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.
Retail Sales Associate
Dillard’s
08.2016 - 06.2017
- I was responsible for opening and closing the store,
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
Education
No Degree - Associates In Arts
St. Louis Community College
St. Louis, ILNo Degree -
Southern University of Cabrondale
Carbondale, ILHigh School Diploma -
Parkway North High School
St. Louis05-2015
Skills
- Customer service
- Active listening
- Critical thinking
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Feeding assistance
- Patient positioning
- Professional bedside manner
- Patient education
- Emotional support
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Achieved precise results by completing charting with accuracy and efficiency.
- Achieved exact results through effectively helping with vitals.
Languages
English
Timeline
Customer Service Representative
Express Scripts Pharmacy
12.2020 - Current
Patient Care Technician
Mercy Hospital St. Louis
09.2019 - 08.2020
Home Health Aide
Emmaus Homes
07.2018 - 09.2019
Patient Transporter
Mercy Hospital St. Louis
06.2017 - 07.2018
Retail Sales Associate
Dillard’s
08.2016 - 06.2017
No Degree - Associates In Arts
St. Louis Community College
No Degree -
Southern University of Cabrondale
High School Diploma -
Parkway North High School
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