Summary
Overview
Work History
Education
Skills
Certification
Business Experience
Timeline
Generic

Joyce Marie Yount

Saint Louis

Summary

Client Focused Professional with several years of experience providing multiple functions for major corporation. Strengths include excellent analytical skills for problem investigation/resolution, effective interpersonal/professional communication with internal/external clients, and organizational abilities to handle extensive documentation. Recognized for adaptability, flexibility, handling fast-paced, high-pressure situations with professionalism.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Bi-State Development
02.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Professional Photographer

Joyful Moments Photography STL, LLC
02.2023 - Current
  • Manages social media for marketing purposes
  • Manages day-to-day office responsibilities
  • Schedules photography sessions, instructs clients on posing, captures images, edits images and adds images to a digital gallery for client use

Business Development Manager

Metropark Communications, Inc.
06.2022 - Current
  • Identified potential clients and made contact to schedule appointments for the sales department
  • Managed multiple social media accounts and created marketing material to post to the accounts

Photographer

Lifetouch
08.2023 - 11.2023
  • Maintains and transports equipment
  • Set up equipment to optimize photo quality
  • Captures quality photographs
  • Provide customer service to each school, teacher and student
  • Uses computer and software to upload images to the next team to process the images

Overnight Stocking and Modular Reset Team

Walmart #3061
12.2021 - 02.2022
  • Duties include stocking product and maintaining store environment

Sales Associate

Lane Bryant
08.2021 - 09.2021
  • Duties include stocking product, maintaining store environment, assisting customers, and utilizing company website and register

Patient Care Fulfillment

Foundation Care Pharmacy
04.2015 - 03.2021
  • Contacted patients to schedule deliveries, filled prescriptions, and processed insurance billing/reimbursement

Sales Clerk

The Liberty Closet
02.2012 - 02.2013
  • Maintained, refurbished, and sold furniture

Education

High school Diploma - General Curriculum with emphasis on Accounting, Interior and Exterior Design

Walnut creek campus
West Des Moines, IA
01.2003

Skills

  • Microsoft Suite
  • Multi-line telephone systems
  • Organization
  • Critical thinking
  • Meeting deadlines

  • Conflict resolution
  • Adaptability
  • Team player
  • Customer service
  • Active listening

Certification

  • Pharmacy Technician Certification, 2016, Expired
  • Real Estate License, 2021, Brokered under Coldwell Banker – Gundaker

Business Experience

  • Photographer, Lifetouch, 08/23-11/23, Maintains and transports equipment., Set up equipment to optimize photo quality., Captures quality photographs., Provide customer service to each school, teacher and student., Uses computer and software to upload images to the next team to process the images.
  • Professional Photographer, Joyful Moments Photography STL, LLC, 02/2023-Current, Manages social media for marketing purposes., Manages day-to-day office responsibilities., Schedules photography sessions, instructs clients on posing, captures images, edits images and adds images to a digital gallery for client use.
  • Business Development Manager, Metropark Communications, Inc., 06/2022-Present, Identified potential clients and made contact to schedule appointments for the sales department., Managed multiple social media accounts and created marketing material to post to the accounts.
  • Overnight Stocking and Modular Reset Team, Walmart #3061, 12/2021-02/2022, Duties include stocking product and maintaining store environment.
  • Sales Associate, Lane Bryant, 08/21-09/21, Duties include stocking product, maintaining store environment, assisting customers, and utilizing company website and register.
  • Patient Care Fulfillment, Foundation Care Pharmacy, 04/27/15-03/31/21, Contacted patients to schedule deliveries, filled prescriptions, and processed insurance billing/reimbursement.
  • Sales Clerk, The Liberty Closet, 02/12-02/13, Maintained, refurbished, and sold furniture.

Timeline

Customer Service Representative

Bi-State Development
02.2024 - Current

Photographer

Lifetouch
08.2023 - 11.2023

Professional Photographer

Joyful Moments Photography STL, LLC
02.2023 - Current

Business Development Manager

Metropark Communications, Inc.
06.2022 - Current

Overnight Stocking and Modular Reset Team

Walmart #3061
12.2021 - 02.2022

Sales Associate

Lane Bryant
08.2021 - 09.2021

Patient Care Fulfillment

Foundation Care Pharmacy
04.2015 - 03.2021

Sales Clerk

The Liberty Closet
02.2012 - 02.2013

High school Diploma - General Curriculum with emphasis on Accounting, Interior and Exterior Design

Walnut creek campus
Joyce Marie Yount