Joyce Watson
Crowne Plaza St. Louis Airport
St Louis
7
years of professional experience
Professional front desk clerk with proven experience in check-in/check-out coordination and multi-line phone systems. Known for delivering prompt assistance and maintaining accurate reservation records to enhance guest experiences.
Work History
Hotel Front Desk Clerk
1 Month- Assisted guests with check-in and check-out processes, ensuring efficient service delivery.
- Managed reservation systems to accommodate guest requests and maintain accurate booking records.
- Responded promptly to guest inquiries, providing information on hotel services and local attractions.
- Processed payments and maintained cash drawers, ensuring accuracy in financial transactions.
- Collaborated with housekeeping staff to ensure room readiness for incoming guests.
- Handled guest complaints with professionalism, striving for immediate resolution and satisfaction.
- Utilized hotel management software to update customer profiles and track preferences effectively.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Receptionist
1 Year 10 Months- Greeted and assisted visitors, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls to appropriate staff.
- Scheduled appointments and coordinated logistics for client visits.
- Maintained electronic and paper filing systems for efficient recordkeeping.
- Processed incoming and outgoing mail, streamlining communication flow.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
Activities Assistant
11 Months- Coordinated and implemented engaging recreational activities for residents.
- Assisted in the development of individualized care plans to enhance resident well-being.
- Facilitated communication between residents, families, and staff to ensure positive experiences.
- Organized and led group activities, promoting social interaction among participants.
Activity Director
4 Years- Designed and implemented engaging recreational programs for residents, enhancing overall community participation.
- Coordinated with healthcare staff to ensure activities aligned with resident health and wellness needs.
- Developed individualized activity plans tailored to residents' preferences and abilities, fostering personal connections.
- Trained and mentored volunteers in event planning and facilitation, improving program delivery efficiency.
Education
No Degree - General Studies
Skills
Customer service
Payment handling
Welcoming guests
Greeting guests
Multi-line phone systems
Professional appearance
Reservation processing
Basic accounting
Check-in & check-out coordination
Timeline
Hotel Front Desk Clerk
Crowne Plaza St. Louis Airport
07.2026 - CurrentRead More
Receptionist
L A Wings Home Health Care
09.2024 - 07.2026Read More
Activities Assistant
Delmar Gardens Creve Coeur
07.2023 - 06.2024Read More
Activity Director
St. Ann Assistant Living
07.2019 - 07.2023Read More
Forest Park Community College
No Degree from General Studies
Read More