Joy Titus

Buc-ee’s — Deli Associate / Traveling Trainer
2023–Present

• Joined Buc-ee’s as a Deli Associate and was promoted within one year to Traveling Trainer based on performance and leadership ability.
• Key responsibilities as Traveling Trainer included:
• Traveling to new store opening locations nationwide
• Training groups of 30+ new hires on Buc-ee’s deli operations
• Leading start-to-finish training to prepare teams for fully operational store openings
• Instructing employees on company protocols using detailed Standard Operating Procedures (SOPs)
• Emphasizing consistency, food safety, and operational excellence through thorough SOP training
• When not traveling, served as a fully functional deli team member at my home store, working across multiple deli stations as needed to support operations.

Subway — Assistant Manager / Store Manager
2013–2023

• Began employment at age 16 as a team member and was promoted to Assistant Manager within six months.
• Responsibilities included:
• Creating weekly schedules for a staff of 10+ employees
• Interviewing, hiring, onboarding, disciplinary actions, and terminations
• Serving as key holder and overseeing daily store operations
• Managing all cash handling and bank deposits
• Ensuring store maintenance and compliance with company standards
• Supporting overall restaurant management and customer service
• Promoted to Store Manager in 2020, assuming increased leadership and administrative responsibilities:
• Acted as primary point of contact with corporate leadership
• Participated in corporate calls and communications
• Led and prepared for health, safety, and corporate inspections
• Maintained accurate sales records, reports, and operational documentation
• Ensured consistent compliance with company policies and procedures
• Managed daily operations of restaurant to ensure smooth service delivery.
• Trained staff on food safety and customer service standards.
• Oversaw inventory management to maintain stock levels and reduce waste.
• Implemented promotional strategies to enhance customer engagement and sales.
• Scheduled employee shifts to optimize workforce efficiency and coverage.
• Conducted regular performance evaluations to support staff development.
• Ensured compliance with health regulations and company policies at all times.
• Coordinated with suppliers for timely delivery of fresh ingredients and supplies.
• Implemented new policies and procedures according to company guidelines and objectives.
• Oversaw daily operations of store, including inventory, and supply restocking, cash-handling and assisting customers.
• Supervised receiving, stocking, merchandising, display maintenance and other related tasks.
• Provided customers with information about product features and assisted them in selecting items.
• Maintained records of inventory, sales, and personnel activity.
• Inspected store premises regularly to maintain cleanliness and a safe working environment.
• Recruited, hired, trained, supervised, evaluated, and managed staff members.
• Monitored staff performance and provided feedback to ensure service standards were met.
• Conducted regular meetings with employees to discuss current operations issues.
• Met budget targets by controlling expenses and eliminating wasteful behaviors.