Joy Hawthorne
Chesterfield
Summary
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.
Overview
16
16
years of professional experience
Work History
Patient Access Representative
Mercy
St. Louis, MO
08.2023 - Current
- Verified patient insurance coverage, eligibility, and benefits to prevent billing issues.
- Prepared and verified patient information prior to surgery to support efficient admissions.
- Collected, reviewed, and updated patient demographic, and financial information in the EMR Epic system.
- Managed high-volume inbound and outbound calls while maintaining accuracy and professionalism.
- Accurately scanned, indexed, and maintained patient records and consent forms.
Customer Service Associate
Lowes
Kirkwood, MO
04.2021 - 01.2023
- Process orders, deliveries, and returns accurately to support customer satisfaction.
- Greet and assist customers with a friendly,professional attitude.
- Helping customers locate merchandise and provide guidance during their home improvement project.
- Answer questions about products and services.
Guest Service Representative
Target
Kirkwood, MO
01.2019 - 01.2023
- Answered questions and resolved guest concerns quickly and professionally to enhance overall guest experience..
- Assist guest with returns and exchanges and order pick up.
- Demonstrated flexibility by supporting multiple service areas.
- Provide exceptional guest service by greet and assisting guest with a friendly welcoming attitude.
- Delivered exceptional customer service in high-volume environments, addressing inquiries and resolving issues promptly.
Customer Service Representative
Lumiere Place Casino and Hotels
St Louis, MO
05.2013 - 07.2018
- Greeted/assisted customers as they entered the boutique, helped customers locate items,
- Delivered exceptional customer service to enhance guest experiences and foster loyalty.
- Assisted in training new staff on sales techniques and operational protocols for improved performance.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels.
Merchandising Associate
Macy’s
St Louis, MO
01.2010 - 06.2013
- Tagged, priced, stocked/restocked merchandise, assisted with store displays and greeted/assisted customers.
- Trained junior staff on best practices for inventory management and product presentation.
- Provided positive shopping experience, employing conflict resolution skills when problems arose.
- Answered customer questions regarding store merchandise, department information, and pricing.
Education
High School Diploma -
Louis Senior High school
05.2006
Skills
- Professional
- Enthusiasm
- Determination
- Merchandising
- Customer service
- Sales
- Cash handling
- Cash register
- Medical records
- Cooking
- Microsoft Office
- Retail sales
- Insurance verification
- Computer literacy
- Typing
- Computer skills
- Microsoft Outlook
- Medical terminology
- English
- Communication skills
- 10 key typing
- Microsoft Excel
- Organizational skills
- Phone etiquette
- Data entry
- Medical office experience
- Epic
- Driving
- Computer networking
- Microsoft Word
- Office experience
- Leadership
- Medical billing
- Bilingual
- HIPAA compliance
- Phone and email etiquette
- Healthcare systems navigation
Assessments
- Sales skills — Proficient
- April 2021
- Influencing and negotiating with customers
- Full results: Proficient
- Customer service — Proficient
- Identifying and resolving common customer issues
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Patient Access Representative
Mercy
08.2023 - Current
Customer Service Associate
Lowes
04.2021 - 01.2023
Guest Service Representative
Target
01.2019 - 01.2023
Customer Service Representative
Lumiere Place Casino and Hotels
05.2013 - 07.2018
Merchandising Associate
Macy’s
01.2010 - 06.2013
High School Diploma -
Louis Senior High school