JoVanna Nevils
St Louis
Summary
Resourceful professional in finance management, known for high productivity and efficient task completion. Specialized skills include negotiation tactics, account reconciliation, and regulatory compliance. Excel in communication, problem-solving, and time management which ensure outstanding performance in client interactions and financial resolutions.
Overview
19
19
years of professional experience
Work History
Litigation Specialist
US Bank National Association
Olivette
05.2018 - Current
- Reviewed and analyzed legal documents, including pleadings, motions, and discovery requests.
- Maintained organized filing system for hard copies and electronic documents of each case.
- Utilized state and federal electronic filing systems to ensure compliance.
- Prepared monthly reports summarizing activities related to ongoing litigations.
Collector
US Bank National Association
Olivette
04.2015 - 05.2018
- Executed skip traces on customers unresponsive to collection efforts.
- Verified account balances and processed payments efficiently.
- Negotiated credit extensions and waivers to accommodate customer needs.
Mortgage Collector
Green Tree Financial
Earth City
11.2011 - 04.2014
- Posted customer payments accurately to maintain updated account records.
- Notified customers of delinquent accounts through mail, phone, and personal visits to solicit payment.
- Encouraged prompt payment on overdue credit accounts, claims, or checks.
- Applied knowledge of federal regulations, including FDCPA and FCRA, during customer interactions.
Collector
US Bank National Association
Olivette
02.2006 - 11.2011
- Identified causes of overdue payments through direct customer engagement and contract review.
- Executed account reconciliations to ensure accuracy in billing and collections records.
- Completed month-end and year-end closings, maintaining audit-ready records and monitoring timely accounting entries.
Education
Some College (No Degree) - Human Services
Columbia College
Columbia, MOSkills
- Case management and client advocacy
- Crisis intervention strategies
- Legal research and regulatory compliance
- Conflict resolution techniques
Timeline
Litigation Specialist
US Bank National Association
05.2018 - Current
Collector
US Bank National Association
04.2015 - 05.2018
Mortgage Collector
Green Tree Financial
11.2011 - 04.2014
Collector
US Bank National Association
02.2006 - 11.2011
Some College (No Degree) - Human Services
Columbia College
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