Jouwell Westbrooks
Ferguson
Summary
Dynamic professional with extensive experience at Caleres Inc., excelling in customer care and compliance. Proven ability in analytical problem-solving and quality assurance. Enhancing customer satisfaction and driving sales through effective upselling strategies, emphasizing professionalism and empathy. Skilled in CRM software and e-commerce management, consistently achieving sales goals while maintaining high-quality service standards.
Overview
4
4
years of professional experience
Work History
Consumer Care Call Agent
Caleres Inc.
Brentwood
10.2024 - Current
- Resolves customer inquiries about products, online orders, store transactions, and technical issues.
- Documents customer interactions in an incident tracking database to maintain history and track resolutions.
- Ensures compliance with PCI guidelines while handling confidential financial information.
- Monitors brand and fashion trends across multiple companies to enhance product knowledge.
- Promotes ongoing sales and executed upselling strategies when appropriate.
- Executes assigned tasks and projects, including conducting quality assurance audits.
Bartender
Self-Employed
Washington Park
06.2022 - 10.2024
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Participated in weekly team meetings to discuss goals and objectives set by management.
Social Services-Benefit Program Specialist
State of Missouri
St Louis
05.2021 - 06.2022
- Conducted interviews with families seeking government assistance.
- Assessed eligibility of participants for benefits programs based on income, resources and other criteria.
- Updated and maintained databases with confidential information.
Mobile Sales Associate
Spectrum
St Louis
12.2020 - 05.2021
- Managed tenders during sales transactions and returns, ensuring accurate financial handling.
- Monitored and replenished inventory to maintain optimal stock levels.
- Resolved customer issues and concerns to enhance shopping experience.
- Engaged customers while shopping, providing assistance and product information.
- Handled various service equipment, including routers, modems, and cell phones.
- Achieved daily and quarterly sales goals through strategic upselling.
- Opened and closed store operations, maintaining adherence to procedures.
Education
Diploma -
McCluer North High School
Ferguson, MO05.2018
Some College (No Degree) - Business Administration
Harris Stowe State University
St Louis, MOSkills
- Microsoft Office Suite
- E-commerce management
- Social media proficiency
- Point of Sale systems
- CRM software
- Analytical problem solving
- Active listening skills
- Quality assurance
Affiliations
- Family Gardening
- Cooking
References
References available upon request.
Timeline
Consumer Care Call Agent
Caleres Inc.
10.2024 - Current
Bartender
Self-Employed
06.2022 - 10.2024
Social Services-Benefit Program Specialist
State of Missouri
05.2021 - 06.2022
Mobile Sales Associate
Spectrum
12.2020 - 05.2021
Diploma -
McCluer North High School
Some College (No Degree) - Business Administration
Harris Stowe State University