Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Affiliations
References
Timeline
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José Martíni Nambo

Jefferson City

Summary

Dynamic server with extensive experience at Sergio's Mexican, excelling in customer service and wine pairing. Proven ability to enhance guest satisfaction and drive repeat business through effective communication and safe food handling. Recognized for maintaining high sanitation standards while thriving under pressure in fast-paced environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server

Elm family restaurant
Rousellville
09.2023 - 05.2025
  • Checked food before serving it to customers.
  • Filled condiments and napkin containers during slack periods.
  • Prepared checks, itemizing total meal costs and taxes.
  • Followed health safety guidelines when preparing and serving food products.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.

Assistant Store Manager

Sergio Mexican restaurant
Osage Beach
07.2024 - 03.2025

Is to make it sure everything run smooth

Customer satisfied

Make margarita

when Custumer have issue go to assist soon is possible

Make sure doors open on time

Kitchen stuff have everything for opens doors

To ensure that guests are fully enjoying their visit

Set goals for high-quality experience

  • Managed team budget and resources efficiently, reducing costs while maintaining high-quality standards.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Motivated team members to consistently achieve or exceed performance expectations.
  • Resolved conflicts between team members in a timely manner to maintain harmony within the team.
  • Prepared reports detailing staff performance metrics such as productivity levels or customer satisfaction ratings.

Server

Landshark Bar & Grill
Osage Beach
03.2022 - 09.2024
  • Checked food before serving it to customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Filled condiments and napkin containers during slack periods.
  • Prepared checks, itemizing total meal costs and taxes.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Greeted guests and provided menus.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.

Server

Sergio’s Mexican
Lake The Ozarks
04.2019 - 01.2022
  • Checked food before serving it to customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Filled condiments and napkin containers during slack periods.
  • Prepared checks, itemizing total meal costs and taxes.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Cleaned tables and chairs to prepare dining area for next customers.

Education

High School Diploma -

Secundaria. Federal 7
Acapulco Guerrero México
06-1992

Skills

  • Food safety
  • Customer service
  • Wine service
  • Check preparation

Bartender

  • Cool under pressure
  • Safe food handling
  • Food and beverage pairings
  • Communication skills
  • Sanitation standards
  • Order accuracy
  • Wine pairing
  • Table setting
  • Reservation handling
  • Cash handling
  • Menu item recommendation
  • Tips Distribution
  • Alcohol service regulations
  • Payment processing

Languages

Spanish
Native/ Bilingual

Certification

Food safety certification

I use to have a restaurant 9 years ago

In New Douglas Illinois

Accomplishments

I like to do upgrades

Or be on competition to do sales

I have few pins for sale

Employee off the month few time

I have a shark from Landshark

Is the best award a proud of me

Affiliations

I’m. Fast learning

I’m clean and presentable

My ability to is open

I’m happy guy

I like to smile and break the ice make communication whit the guess

References

References available upon request.

Timeline

Assistant Store Manager

Sergio Mexican restaurant
07.2024 - 03.2025

Server

Elm family restaurant
09.2023 - 05.2025

Server

Landshark Bar & Grill
03.2022 - 09.2024

Server

Sergio’s Mexican
04.2019 - 01.2022

High School Diploma -

Secundaria. Federal 7
José Martíni Nambo