JOSIE STOKER
Waynesville
Summary
Billing Specialist adept at collecting, posting and managing account payments. Independently handles client requests, billing needs and administrative functions. Reviews contracts and other documents to issue accurate invoices.
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Activity Therapist
Perimeter Healthcare
Waynesville
09.2024 - Current
- Developed individualized activity plans for diverse patient needs.
- Facilitated group therapy sessions to enhance social skills and communication.
- Collaborated with healthcare professionals to coordinate care strategies.
- Maintained accurate documentation of patient participation and progress notes.
- Trained new staff on therapeutic techniques and program protocols.
- Organized and scheduled exercise programs and recreational activities to facilitate physical and emotional health of participants.
Medical Receptionist
Hunt Regional Medical Center
Greenville
09.2021 - 12.2023
- Greeted and checked in patients, updating patient information.
- Verified insurance coverage and collected co-payments.
- Answered incoming calls and prepared charts.
- Assisted with medical records and billing data entry.
Patient Access Representative II
Vision Institute
Colorado Springs
02.2019 - 11.2021
- Scheduled appointments and handled payments.
- Verified insurance and assisted in back office.
Customer Service Rep
Health First Colorado
Colorado Springs
09.2019 - 01.2021
- Managed medical calls, live chat, and Medicaid sign-ups.
General Manager
Subway
Colorado Springs
05.2016 - 07.2019
- Managed daily operations, staffing, and inventory.
Collections Manager
Acceptance Now
Dallas
09.2013 - 05.2016
- Managed collections processes.
Manager
Whataburger
Lewisville
02.2012 - 09.2015
- Supervised staff and ensured compliance with safety standards.
Education
High School Diploma -
Port Isabel High School
Port Isabel, TXSkills
- Patient Check-In
- Patient Scheduling
- HIPAA Compliance
- Payment Posting
- Coding Proficiency
- Billing Dispute Resolution
- Patient Registration
- Insurance Verification
- Claims Processing
- Patient documentation management
- Staff training programs
- Problem solving
- Time management
- Conflict resolution
- Performance evaluation
- Documentation and reporting
- Project management
- Financial management
- Risk management
Certification
- ServSafe, Food Handler Certification
- Driver's License
Timeline
Activity Therapist
Perimeter Healthcare
09.2024 - Current
Medical Receptionist
Hunt Regional Medical Center
09.2021 - 12.2023
Customer Service Rep
Health First Colorado
09.2019 - 01.2021
Patient Access Representative II
Vision Institute
02.2019 - 11.2021
General Manager
Subway
05.2016 - 07.2019
Collections Manager
Acceptance Now
09.2013 - 05.2016
Manager
Whataburger
02.2012 - 09.2015
High School Diploma -
Port Isabel High School