Josiah Alexander
Kansas City
Summary
Dynamic professional with extensive experience in law enforcement and food service management. Proven ability to build community relations and de-escalate conflicts effectively. At Hy-Vee, enhanced customer satisfaction through staff training and proactive problem-solving. Skilled in report writing and maintaining integrity, ensuring safety and quality in all operations.
Overview
6
6
years of professional experience
Work History
Police Officer
Kansas City Police Department
09.2023 - Current
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
Food Service Manager
Hy-vee
02.2022 - 09.2023
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
Service Manager
Hy-vee
06.2021 - 02.2022
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Food Service Worker
Hy-vee
09.2019 - 02.2022
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
Education
High School Diploma -
Raytown South High School
Raytown05-2021
Skills
- Report writing
- Integrity and honesty
- Conflict de-escalation
- Relationship building and management
- Community relations
Timeline
Police Officer
Kansas City Police Department
09.2023 - Current
Food Service Manager
Hy-vee
02.2022 - 09.2023
Service Manager
Hy-vee
06.2021 - 02.2022
Food Service Worker
Hy-vee
09.2019 - 02.2022
High School Diploma -
Raytown South High School
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