Joshua Winn
Prince Telecom
KANSASCITY
13
years of professional experience
Analytical and reliable professional with a background in fulfillment and service delivery. Known for implementing process improvements, ensuring quality control, and optimizing workflows to achieve measurable outcomes in team performance and customer satisfaction.
Work History
Supervisor Fulfillment Labor Underground
4 Months- Trained new employees on safety protocols and operational procedures when the trainer was out of the market
- Conducted regular inspections of work sites to maintain high standards of safety and quality control.
- Worked with green hats to enhance knowledge quicker at being safe while being extremely efficient
- Collaborated with management to develop systems and tools aimed at improving employee skills and knowledge.
- Lowered repeat rates on service calls and installations four months in a row
Service Specialist
7 Months- Assisted customers with service inquiries, enhancing overall satisfaction and retention.
- Coordinated service appointments, ensuring efficient scheduling and timely execution of tasks.
- Maintained accurate records of customer interactions and service requests in company systems.
- Collaborated with team members to streamline processes and improve service delivery efficiency.
Lead Technician
7 Months- Trained technicians on troubleshooting techniques and best practices.
- Implemented process improvements that reduced service response times.
- Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
- Lowered repeat rates from 11% to less than 2% four months in a row
- Worked with engineers to enhance fiber plants and workflows for day to day tasks
Service Specialist
1 Year 7 Months- Coordinated service appointments, ensuring efficient scheduling and timely execution of tasks.
- Employed problem-solving skills to address customer complaints and deliver satisfactory resolutions.
- Provided product knowledge to customers, facilitating informed decision-making during purchases.
- Supported training of new staff on operational procedures and customer service standards.
Service Specialist
2 Years- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
- Evaluated systems according to predetermined checklist and noted issues.
Service Technician
7 Years 8 Months- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Minimized return service calls, ensuring thorough and accurate service on first visit.
Education
GED
Skills
Quality control
System and tools
Training and mentoring
Complex Problem-solving
Analytical thinking
Process improvement
Customer service
Goal oriented
Employee motivation
Reliability
Workplace morale
Timeline
Supervisor Fulfillment Labor Underground
Prince Telecom
03.2026 - CurrentRead More
Service Specialist
Prince Telecom
08.2025 - 03.2026Read More
Lead Technician
ITC Service Group Inc.
01.2025 - 08.2025Read More
Service Specialist
ITC Service Group Inc.
06.2023 - 01.2025Read More
Service Specialist
Prince Telecom
06.2021 - 06.2023Read More
Service Technician
ITC Service Group Inc.
10.2013 - 06.2021Read More
Fort Osage
GED
Read More