Joshua Williams
St. Louis
Summary
High-performing sales professional with a proven track record of generating six-figure monthly revenues and closing high-ticket deals through consultative selling, strategic discovery, and objection handling. Seeking a remote high ticket closer role to leverage experience in driving multi-six-figure pipelines, mastering emotional intelligence in sales conversations, and consistently exceeding revenue targets.
Overview
17
17
years of professional experience
Work History
Sleep Expert | High-Ticket Sales Specialist
Mattress Firm
03.2025 - Current
- Closed $600,000+ in revenue in first 8 months, averaging $2,300 AOV (20% above district average).
- Achieved 60% closing rate (vs. 50% district benchmark).
- Generated $100K+ revenue in a single month and $20K+ in one day, ranking in Top 50 nationwide.
- Leveraged uploading photos to Google to generate traffic, adding 20,000+ Google views and boosting inbound leads.
- Collected 100+ verified 5-star reviews, increasing store’s positive reputation by 20%.
- VIEW MY REVIEWS HERE: http://bit.ly/423g7mv
- Mastered objection handling (“price,” “partner,” “timing”), discovery frameworks, and built repeat/referral sales pipeline.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
Sales Specialist – Millwork Division
Home Depot
09.2024 - 03.2025
- Achieved 200% to plan, generating $70,000 sales vs. $35,000 target.
- Averaged 8 qualified leads per day (company average: 3), fueling a steady pipeline of high-value prospects.
- Consistently met and exceeded all KPIs (leads, measures, credit cards), ranking among the top sales performers in the region.
- Delivered tailored recommendations and upsells on multi-thousand-dollar projects through consultative selling.
- Built repeat business by cultivating strong customer relationships and trust.
Customer Relations & Operations Coordinator | Service Advisor
The Car Doctor
01.2014 - 01.2024
- Consulted on high-ticket automotive services, consistently building trust and closing multi-thousand-dollar deals.
- Increased retention and upsell percentages through relationship-driven sales.
- Coordinated with vendors and led pricing strategy using market analysis.
- Strengthened brand presence through social campaigns, leading to measurable sales growth.
Driver & Side Sales Closer
Lyft
12.2012 - 12.2014
- Created an upsell side business while driving: offered numerology readings, giving “strengths” free and charging for “weaknesses.”
- Maintained an 80% closing rate on paid upsells, demonstrating strong discovery, framing, and urgency creation in casual conversations.
- Built rapport quickly with diverse clients, mastering trust-based sales in under 15 minutes per interaction.
- Maintained a perfect 5-star service rating, blending customer satisfaction with high close ratios.
Sales Associate
Famous Footwear
07.2008 - 11.2012
- Averaged 85% sign-up rate for rewards program (store average: 60%), consistently ranking as a top performer.
- #1 in the store for accessories upsells and home deliveries, driving higher average order values.
- Exceeded monthly sales targets by positioning add-ons as must-have solutions for customer lifestyle needs.
- Strengthened brand loyalty by converting one-time buyers into repeat customers through relationship selling.
Education
B.A. - Business Administration
Clark Atlanta University
AtlantaSkills
- Sales & Discovery: High-ticket consultative selling, emotional consequence selling, belief-breaking, urgency creation
- Performance Metrics: Revenue growth, close %, AOV, CAC/LTV optimization, referral system building
- Entrepreneurial: Offer creation, content strategy, lead generation, ad psychology, brand storytelling
- Mindset & Psychology: Frame control, objection defusion, confidence under pressure, pattern recognition
- Tech & Tools: CRM systems, analytics dashboards, Zoom, Shopify, ClickFunnels, Meta Ads, Google Ads, social funnels
- Additional Skills: Leadership development, digital marketing strategy, adaptive communication, video storytelling
Timeline
Sleep Expert | High-Ticket Sales Specialist
Mattress Firm
03.2025 - Current
Sales Specialist – Millwork Division
Home Depot
09.2024 - 03.2025
Customer Relations & Operations Coordinator | Service Advisor
The Car Doctor
01.2014 - 01.2024
Driver & Side Sales Closer
Lyft
12.2012 - 12.2014
Sales Associate
Famous Footwear
07.2008 - 11.2012
B.A. - Business Administration
Clark Atlanta University
Entrepreneurial Experience
Recording Artist | Brand Builder – “Mercey” Persona (2014-2018)
- Built a music brand blending creativity and commerce — driving inbound leads through storytelling.
- Created viral “sleep-themed” R&B videos tied to Mattress Firm funnels and influencer campaigns.
- Mastered emotional communication, audience psychology, and brand consistency.
Social Media Marketing Agency (SMMA) – Founder (2016 – 2018)
- Designed client acquisition systems using cold outreach and Facebook ads.
- Applied sales psychology to convert local business owners into marketing clients.
- Learned high-level copywriting, offer positioning, and brand differentiation.
Real Estate Wholesaling – Marketing & Lead Acquisition (2019 – 2020)
- Ran targeted Facebook and Google ads to attract motivated sellers.
- Cold-called property owners and qualified leads based on distress signals and timeline.
- Negotiated purchase contracts and assignment fees, developing negotiation and follow-up precision.
- Gained deep understanding of emotional leverage and urgency in large financial decisions.
E-Commerce Dropshipping – Product Research & Store Operations (2020 – 2021)
- Built and managed multiple Shopify stores, testing trending offers and creatives.
- Learned ad testing, landing page optimization, and customer psychology.
- Analyzed performance data to identify profitable angles and improve conversion rates.
Independent Stock Trader – Self-Directed Investor (2020 – 2023)
- Managed personal trading capital using advanced charting and risk management systems.
- Practiced technical analysis (Gann, EMA/ATR, Fibonacci) and developed pattern recognition skills.
- Cultivated emotional discipline, patience, and precision under high-stakes pressure.
YouTube Content Creator – Sales & Music Channel (2023-2024)
- Produced educational and entertainment content driving organic lead flow to offers.
- Developed video hooks, retention scripts, and CTAs based on high-performing ad structures.
- Leveraged analytics to refine engagement, brand awareness, and message resonance.