Joshua Urley
Springfield
Summary
Detail-oriented and dependable professional with experience in data entry, customer support, and compliance. Skilled at maintaining accurate records, guiding clients through processes, and collaborating with teams to deliver high-quality service in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Meidical Screener
Biolife
06.2025 - Current
- Maintained accurate, confidential records while delivering professional customer support.
- Guided individuals through processes with clarity and care to ensure a positive experience.
- Addressed customer questions and concerns with empathy and respect.
- Adhered to company policies and compliance standards to ensure consistency.
- Balanced multiple tasks efficiently in a fast-paced environment.
- Collaborated with colleagues to achieve team goals and customer satisfaction.
Turbo Tax Customer Support
Foundever
01.2025 - 04.2025
- Provided technical and tax-related support to TurboTax users, resolving software navigation, login, and document import issues.
- Addressed customer questions on tax concepts, forms, and credits, delivering clear, empathetic guidance.
- Utilized virtual tools to troubleshoot problems, adjust customer settings, and conduct video-based support sessions.
- Maintained a professional and supportive demeanor, ensuring a positive customer experience during tax season.
Risk 1 Specialist
NAVEX Global
01.2023 - 01.2025
- Accurately entered and updated high-volume claim data into internal systems.
- Delivered professional support to clients by addressing inquiries and resolving claim concerns.
- Generated timely, error-free reports to ensure smooth claims processing.
- Maintained strict confidentiality while handling sensitive information.
- Ensured data integrity by reviewing and verifying documentation with attention to detail.
Education
GED -
Ozarks Technical Community College
03-2009
Skills
- Data Entry & Accuracy
- Confidential Record Management
- Customer Service & Support
- Process Guidance & Clarity
- Compliance & Policy Adherence
- Multitasking in Fast-Paced Environments
- Team Collaboration
- Empathetic Communication
Timeline
Meidical Screener
Biolife
06.2025 - Current
Turbo Tax Customer Support
Foundever
01.2025 - 04.2025
Risk 1 Specialist
NAVEX Global
01.2023 - 01.2025
GED -
Ozarks Technical Community College
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