Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshua Urley

Springfield

Summary

Detail-oriented and dependable professional with experience in data entry, customer support, and compliance. Skilled at maintaining accurate records, guiding clients through processes, and collaborating with teams to deliver high-quality service in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Meidical Screener

Biolife
06.2025 - Current
  • Maintained accurate, confidential records while delivering professional customer support.
  • Guided individuals through processes with clarity and care to ensure a positive experience.
  • Addressed customer questions and concerns with empathy and respect.
  • Adhered to company policies and compliance standards to ensure consistency.
  • Balanced multiple tasks efficiently in a fast-paced environment.
  • Collaborated with colleagues to achieve team goals and customer satisfaction.

Turbo Tax Customer Support

Foundever
01.2025 - 04.2025
  • Provided technical and tax-related support to TurboTax users, resolving software navigation, login, and document import issues.
  • Addressed customer questions on tax concepts, forms, and credits, delivering clear, empathetic guidance.
  • Utilized virtual tools to troubleshoot problems, adjust customer settings, and conduct video-based support sessions.
  • Maintained a professional and supportive demeanor, ensuring a positive customer experience during tax season.

Risk 1 Specialist

NAVEX Global
01.2023 - 01.2025
  • Accurately entered and updated high-volume claim data into internal systems.
  • Delivered professional support to clients by addressing inquiries and resolving claim concerns.
  • Generated timely, error-free reports to ensure smooth claims processing.
  • Maintained strict confidentiality while handling sensitive information.
  • Ensured data integrity by reviewing and verifying documentation with attention to detail.

Education

GED -

Ozarks Technical Community College
03-2009

Skills

  • Data Entry & Accuracy
  • Confidential Record Management
  • Customer Service & Support
  • Process Guidance & Clarity
  • Compliance & Policy Adherence
  • Multitasking in Fast-Paced Environments
  • Team Collaboration
  • Empathetic Communication

Timeline

Meidical Screener

Biolife
06.2025 - Current

Turbo Tax Customer Support

Foundever
01.2025 - 04.2025

Risk 1 Specialist

NAVEX Global
01.2023 - 01.2025

GED -

Ozarks Technical Community College

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Joshua Urley