Joshua Ulrey
Springfield
Summary
Results-driven customer service professional with 6+ years exceeding satisfaction goals, resolving complex issues, and improving client communication.
Overview
6
6
years of professional experience
Work History
Risk 1 Claims Specialist
Navex
01.2023 - Current
- Gather and document claim information using standardized questionnaires, ensuring data integrity and compliance.
- Maintain 100% accuracy in report generation and timely submission for claims processing, minimizing delays.
- Maintain a meticulous approach to claims processing, resulting in 100% accuracy in report generation and timely submission, minimizing delays in claim resolution.
- Adher to strict confidentiality protocols, safeguarding sensitive claim information and ensuring regulatory compliance.
Roadside Service Associate
AAA
07.2021 - 01.2023
- Dispatched roadside assistance to 100+ AAA members daily, ensuring prompt service and minimizing wait times.
- Proactively communicated service updates and ETAs to customers, managing expectations and increasing satisfaction.
- Efficiently entered customer/service data into software, facilitating seamless information flow and timely service.
- Provided exceptional customer service to high volume of AAA members, exceeding satisfaction targets with empathetic and efficient resolutions.
Health Service Coordinator
OneCall Care Management
03.2019 - 07.2021
- Managed 60-patient caseload, maintaining 100% accuracy of weekly medical updates.
- Managed relationships with home health agencies to deliver timely and appropriate care to injured workers.
- Secured adjuster approvals for home health services, ensuring cost-effective and timely care delivery.
- Meticulously logged all records, documents, phone calls, and emails into proprietary software, ensuring comprehensive case documentation and compliance.
Education
High School -
Bella Vista
Skills
- Customer service experience (6 years)
- Technical troubleshooting and problem-solving
- Proficiency in using and explaining technology
- Strong computer navigation skills and PC knowledge
- Verbal and written communication skills
- Ability to work independently in a remote environment
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Timeline
Risk 1 Claims Specialist
Navex
01.2023 - Current
Roadside Service Associate
AAA
07.2021 - 01.2023
Health Service Coordinator
OneCall Care Management
03.2019 - 07.2021
High School -
Bella Vista
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