Joshua Schuler
Wentzville
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Adept at aligning IT initiatives with business objectives while fostering collaboration across teams, driving significant organizational growth.
Overview
8
8
years of professional experience
Work History
IT Director
Junior Chamber International
03.2024 - Current
- Prepared and presented IT reports to senior management, Board of Directors, and members that provided insights into the organization's IT health and developments.
- Directed the selection, implementation, and optimization of a new IT ticketing system, including process mapping, workflow automation, and user training, resulting in a quantifiable improvement in ticket management.
- Managed IT department resources, including personnel, budget, and equipment.
Senior IT Manager
Junior Chamber International
03.2022 - 03.2024
- Led a cross-functional IT committee, fostering collaboration among diverse professionals to align technology initiatives with organizational goals.
- Strategically managed a $900,000 website platform project as Product Owner, overseeing all phases from conception to launch.
- Developed and maintained strong relationships with vendor partners to ensure timely delivery of services and products.
IT Manager
Junior Chamber International
11.2021 - 03.2022
- Created an IT budget that optimized cost savings and maximized return on investments.
- Developed an IT roadmap that aligned with the company’s business objectives and identified areas of improvement.
- Consistently led a team of IT professionals to successfully complete major system upgrade projects on time and within budget.
IT Coordinator
Junior Chamber International
03.2020 - 11.2021
- Resolved software and hardware issues quickly and efficiently, reducing downtime and increasing user satisfaction
- Managed user accounts and provided access to systems and applications in accordance with security policies
- Collaborated with vendors and external service providers to ensure timely delivery of services and products
Sales and Service Representative
Diode Dynamics
08.2017 - 03.2020
- Participated in a team effort to translate stakeholder feedback into actionable product design improvements, resulting in streamlined business processes.
- Led a process improvement team revamping the existing warranty process that drove up to $10K in cost avoidance/savings over the following year.
- Handled high-volume of customer inquiries in a professional and timely manner, resulting in a personal 5 star overall rating each year in customer satisfaction ratings.
Service Associate
Diode Dynamics
02.2017 - 08.2017
- Delivered exceptional customer service via call center and ticketing systems, efficiently managing up to 100 daily inquiries.
- Provided advanced technical troubleshooting for a range of electrical products, consistently delivering successful resolutions for customers and dealers.
Education
Bachelor of Arts - IT Management
Western Governors University
Salt Lake City, UT12-2019
Associate of Arts -
Saint Charles Community College
Saint Charles, MO12-2017
Skills
- Technical support management
- Process Optimization
- Business Alignment & Strategy
- Product Roadmap Development
- Product Management
- Vendor Management
- Product/Service Lifecycle Management
- Customer Management Systems (CRMs)
- Alignment of IT with Business Objectives
- Data Protection and Privacy
- Financial Management
- Technical problem-solving
Websites
Timeline
IT Director
Junior Chamber International
03.2024 - Current
Senior IT Manager
Junior Chamber International
03.2022 - 03.2024
IT Manager
Junior Chamber International
11.2021 - 03.2022
IT Coordinator
Junior Chamber International
03.2020 - 11.2021
Sales and Service Representative
Diode Dynamics
08.2017 - 03.2020
Service Associate
Diode Dynamics
02.2017 - 08.2017
Bachelor of Arts - IT Management
Western Governors University
Associate of Arts -
Saint Charles Community College
Similar Profiles
Ihuoma NjokuIhuoma Njoku
Director of Branding and Communications at Junior Chamber InternationalDirector of Branding and Communications at Junior Chamber International
ERNALYN BORELLENOERNALYN BORELLENO
Secretary to the General Manager at Junior Chamber International (Local Organization)Secretary to the General Manager at Junior Chamber International (Local Organization)
Nabhi ShrimalNabhi Shrimal
Junior Chairperson at Junior Chamber International (JCI) – IndiaJunior Chairperson at Junior Chamber International (JCI) – India
Dr. Jayson W. HoaglandDr. Jayson W. Hoagland
Senior Pastor at FIrst Baptist ChurchSenior Pastor at FIrst Baptist Church
Allyson JenningsAllyson Jennings
Nurse Manager at Summit RejuvenationNurse Manager at Summit Rejuvenation