Joshua Nenadich
Dealer Representative For Service
Hopkins
Summary
Hardworking employee enthusiastic about learning the ways a business operates and turning those lessons into results. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Not afraid to try new things and learn from failure.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Advisor Assistant
Luther Automotive Group
01.2026 - Current
- Stayed current on manufacturer updates and recalls, enabling prompt communication with affected customers for necessary actions.
- Facilitated smooth transactions by accurately preparing invoices, explaining charges, and ensuring satisfactory operating conditions with customers upon pick-up of their vehicles.
- Contributed to a positive work environment by proactively assisting coworkers and maintaining open communication lines.
- Maintained organized records of customer interactions, contributing to improved customer relationship management.
- Handle CSE follow up, reaching out on the store's behalf to ensure our customers are satisfied.
Sales Associate
Luther Hopkins Honda
02.2024 - 01.2026
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to build rapport and loyalty, often leading to repeat customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Engaged with customers to effectively build rapport and lasting relationships.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Assistant Manager
Menards
03.2022 - 01.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Generated repeat business through exceptional customer service.
Education
High School Diploma -
Hopkins High School
Minnetonka, MNNo Degree - Business Administration And Management
Normandale Community College
Minneapolis, MN 05.2001 -
Skills
Follow-up skills
Appointment scheduling
Service awareness
Strong work ethic
Listening skills
Multitasking and organization
Attention to detail
Certification
Laser Institute of America Certified Operator
Timeline
Service Advisor Assistant
Luther Automotive Group
01.2026 - Current
Sales Associate
Luther Hopkins Honda
02.2024 - 01.2026
Laser Institute of America Certified Operator
02-2024
Assistant Manager
Menards
03.2022 - 01.2024
No Degree - Business Administration And Management
Normandale Community College
05.2001 -
High School Diploma -
Hopkins High School