Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshua Mock

Farmington

Summary

Experienced with crisis intervention and providing emotional support. Utilizes active listening and empathy to assist individuals in distress. Knowledge of maintaining confidentiality and offering practical solutions in high-pressure environments.

Overview

14
14
years of professional experience

Work History

Produce Manager

Schnucks
10.2024 - Current
  • Trained and supervised produce staff for optimal performance and adherence to company policies.
  • Maintained produce display, and prep and storage areas in clean and orderly condition.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
  • Managed product rotation to minimize waste, optimizing freshness and quality of available goods.
  • Coached and mentored new team members.
  • Maintained safety standards throughout the department, ensuring compliance with local regulations and company policies.
  • Conducted regular inventory audits, addressing discrepancies and minimizing shrinkage due to theft or spoilage.
  • Implemented effective merchandising techniques, leading to increased visibility of seasonal items and specialty products.
  • Coordinated closely with other departments within the store, fostering a collaborative environment focused on customer satisfaction and overall success.
  • Assisted customers with questions or concerns regarding produce items, providing knowledgeable advice on storage tips and recipe suggestions when needed.
  • Planned attractive produce displays, using color and texture to enhance.
  • Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
  • Orchestrated performance-oriented environment by closely supporting team members.
  • Adapted department operations during seasonal fluctuations in supply, ensuring continued availability of diverse product selections throughout the year.
  • Analyzed sales data, identifying opportunities for growth or adjustments in product selection or pricing strategies.
  • Negotiated with suppliers for favorable prices, terms, quality, and delivery.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills..
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Produce Clerk

Schnucks
06.2021 - 10.2024
  • Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
  • Checked for outdated and overripe grocery items and removed from inventory.

15D10 - Powertrain Repairer

United States Army
04.2011 - 05.2016
  • Troubleshot complex issues effectively using diagnostic tools, manuals, schematics, or other resources available to find appropriate solutions quickly.
  • Performed preventative maintenance on various equipment models to minimize future breakdowns and extend their lifespan significantly.
  • Collaborated with team members to complete complex repair projects, ensuring high-quality results and timely completion.
  • Developed expertise in repairing a wide range of equipment, including electrical systems, mechanical components, and software-related issues.
  • Provided mentoring and training support for junior technicians, enhancing their skills and fostering teamwork within the department.
  • Promoted a positive work environment through respectful interactions with colleagues and clients alike while working on challenging repair projects together.
  • Prevented potential safety hazards by adhering to strict guidelines for proper tool usage and maintenance procedures.
  • Earned a reputation for reliability and professionalism by consistently meeting or exceeding expected turnaround times for repair projects.

Education

Bachelor of Science - Computer Science

Maryville University of Saint Louis
St. Louis, MO
09-2026

Bachelor of Arts - Psychology

Mineral Area College
Park Hills, MO
05-2021

Skills

  • Customer service
  • Retail management experience
  • Retail inventory management
  • Customer relations
  • Training and mentoring
  • Diversity and inclusion
  • Employee relations
  • Microsoft Office Suite
  • Confidential document control

Timeline

Produce Manager

Schnucks
10.2024 - Current

Produce Clerk

Schnucks
06.2021 - 10.2024

15D10 - Powertrain Repairer

United States Army
04.2011 - 05.2016

Bachelor of Science - Computer Science

Maryville University of Saint Louis

Bachelor of Arts - Psychology

Mineral Area College

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Joshua Mock