Joshua Lewis

• Streamline customer service processes to enhance operations efficiency
• Resolved customer inquiries and complaints effectively in regard to service and scheduling
• Maintain accurate records of customer interactions
• Monitor service metrics to identify areas of concern
• Coordinate internal communications to ensure prompt service and repair of all units
• Evaluated service requests to prioritize urgent issues and allocate resources efficiently
• Respond to customer needs through competent customer service and problem-solving

Manage accounts on a specified route
• Adhere to all state and federal regulations in relation to EPA
• Drive supplemental services by addressing customer needs
• Solve customer concerns and address issues in a timely and professional manner

Responsible for retail product sales on given sales route
• Performed onsite, in-store retail sales
• Partnered with company managers to plan sales strategy
• Handled and followed up on escalations
• Negotiated and completed purchasing contracts
• Built close relationships with store coordinators and management

Manage and oversee all daily business operations
• Supervise 300+ employees
• Prepare daily accounting reports and monthly P/L for assigned areas of store
• Oversee inventory replenishment and streamline restocking practices
• Manage floor plans based on inventory and customer needs