Joshua Juengel
Defiance
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
20
20
years of professional experience
Work History
Manager/Driver
Papa Johns
03.2025 - Current
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Delivered goods and products to customer on time and in excellent condition.
- Skilled at working independently and collaboratively in a team environment.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Excellent communication skills, both verbal and written.
- Delivered services to customer locations within specific timeframes.
General Manager
Domino's Pizza
11.2024 - 03.2025
- Provided great customer service and resolved customer complaints in a fast a timely manner.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Self Employed
Uber, Lyft
03.2018 - 11.2024
- Provide great customer service daily.
- Provide a safe and comfortable ride for customers.
General Manager
Domino’s
09.2020 - 09.2023
- Provided great customer service and resolved customer complaints in a fast a timely manner.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
General Manager
Papa John’s Pizza
04.2019 - 07.2020
- Provided great customer service and resolved customer complaints in a fast a timely manner.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Oversaw the operations of the restaurant including scheduling, ordering, hiring, evaluating employee performance, marketing (LSM), and train new managers and staff.
Lead Restaurant General Manager
Pizza Hut
10.2015 - 03.2018
- Provided great customer service and resolved customer complaints in a fast a timely manner.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Oversaw the operations of the restaurant including scheduling, ordering, hiring, evaluating employee performance, marketing (LSM), and trained new managers and staff.
- Coordinated with the District Manager in district operations. Responsibilities included training personnel and updating computer systems at district locations.
Training General Manager
Papa John’s Pizza
10.2008 - 02.2015
- Provided great customer service and resolved customer complaints in a fast a timely manner.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Oversaw the operations of the restaurant including scheduling, ordering, hiring, evaluating employee performance, marketing (LSM), and trained new managers and staff.
Kitchen Manager
Buffalo Wild Wings
12.2005 - 12.2008
- Oversaw the operations of the restaurant including scheduling, ordering, hiring, training team members, and customer relations. Responsibilities included inventory, ordering, and training team members.
Education
Bachelor of Science -
Northwest Missouri State University
05.2002
Skills
- Communication skills
- Active listening
- Organization and planning
- Time management proficiency
- Customer rapport
- Customer service
Timeline
Manager/Driver
Papa Johns
03.2025 - Current
General Manager
Domino's Pizza
11.2024 - 03.2025
General Manager
Domino’s
09.2020 - 09.2023
General Manager
Papa John’s Pizza
04.2019 - 07.2020
Self Employed
Uber, Lyft
03.2018 - 11.2024
Lead Restaurant General Manager
Pizza Hut
10.2015 - 03.2018
Training General Manager
Papa John’s Pizza
10.2008 - 02.2015
Kitchen Manager
Buffalo Wild Wings
12.2005 - 12.2008
Bachelor of Science -
Northwest Missouri State University
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