Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Joshua Hiller

ORONOGO

Summary

Experienced in Desktop Support with a knack for problem-solving. Proactive and results-oriented. With capabilities to demonstrate strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Desktop Support Specialist

Freeman Health System
01.2023 - Current
  • -Responsibilities and Achievements
  • Providing endpoint user services such as password resets, print and fax issues resolutions. Hardware troubleshooting and problem solving. Imaging newly acquired devices with our company OS. Assisting in getting users the access they need to do their job functions within in house and 3rd party applications.
  • -Assisting users with connection issues to their device. Using a fluke to check ethernet cables and ports.
  • Assisting networking team in find a connection issue in a recently changed around networking closet.
  • -Handling down device hardware, distributing task to get down devices troubleshot and or repair. Overseeing the process of putting in in-warranty repairs with manufacturing companies of our many devices. Working alongside on site repair technicians for the warranty repairs.

Remote Technician

UBREAKIFIX by Asurion
01.2020 - 01.2023
  • Worked on pc hardware repair, and mobile device repair

Education

No Degree - Computer Technology And Network Administration

WTI- Witchita Technical Institute
Joplin, MO
08-2020

High School Diploma -

John F Kennedy H.S.
Taylor, MI
06-2003

Skills

  • Windows OS
  • Hardware
  • Troubleshooting
  • Software Troubleshooting
  • Network troubleshooting
  • Remote desktop support
  • Problem resolution
  • End-user training
  • Training and mentoring
  • Vendor collaboration
  • Hardware and software repair
  • Friendly and patient

Certification

  • CompTIA A+ Certification 2020-2023
  • CompTIA Security+ Certification 2020-2023
  • Google IT Certification 2024
  • AWS Cloud Support Associate 2025
  • Azure Cloud Support Associate 2025

Timeline

Desktop Support Specialist

Freeman Health System
01.2023 - Current

Remote Technician

UBREAKIFIX by Asurion
01.2020 - 01.2023

No Degree - Computer Technology And Network Administration

WTI- Witchita Technical Institute

High School Diploma -

John F Kennedy H.S.

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