JOSHUA GILJUM
O'Fallon
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Valvoline Instant Oil Change
05.2023 - Current
- Consistently achieved a high average ticket value by upselling additional services during oil changes.
- Maintained a clean and organized work area, ensuring a safe and efficient environment for oil change services.
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
- Provided guidance and support to junior staff members during challenging situations.
- Ensured compliance with all applicable laws regarding health codes, labor regulations, and safety standards.
Back Line Cook
Qdoba Mexican Eats
08.2021 - 05.2023
- Successfully managed and prepared food for high-volume events, ensuring all dishes were cooked to perfection and delivered on time.
- Maintained a clean and organized work station, adhering to strict food safety and sanitation guidelines.
- Received multiple compliments from customers for exceptional food presentation and taste.
- Trained and mentored new kitchen staff, improving their cooking skills and efficiency.
- Managed inventory and food ordering, ensuring all necessary ingredients were stocked and readily available.
- Collaborated with front-of-house staff to accommodate special dietary requests and provide exceptional customer service.
Education
Certification - Automotive Maintenance Technology Candidate
Ranken Technical College
05-2027
High School Diploma -
LIberty
Wentzville, MO05-2023
Skills
- Autodesk Inventor
- AutoCAD
- Microsoft Excel
- Communication
- Teamwork
- Customer service
- Problem-solving
- Money handling
Timeline
Assistant Manager
Valvoline Instant Oil Change
05.2023 - Current
Back Line Cook
Qdoba Mexican Eats
08.2021 - 05.2023
Certification - Automotive Maintenance Technology Candidate
Ranken Technical College
High School Diploma -
LIberty
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