Summary
Overview
Work History
Education
Skills
Timeline
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Joshua Buffum

Kansas City

Summary

Loan production specialist successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.

Overview

10
10
years of professional experience

Work History

Branch Manager

LeaderOne Financial
01.2021 - Current
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.

Branch Manager

Community First National Bank
04.2014 - 01.2021
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Championed process improvement initiatives that resulted in increased efficiency, improved service quality, or cost savings for the organization as a whole.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.

Education

Associate of Arts - History / Theatre

Missouri Western State University
Saint Joseph, MO
05.1991

Military

Navy
San Diego, CA
04.1989

Skills

  • Business Development Expertise
  • Risk Mitigation
  • FHA Loan Process Background
  • Performance Reviews
  • Operational Reports
  • Bank Security Expert
  • Relationship Building
  • Proficient in Encompass
  • Relationship Building and Management
  • Coaching and Mentoring
  • Interviewing and Hiring
  • Financial Oversight

Timeline

Branch Manager

LeaderOne Financial
01.2021 - Current

Branch Manager

Community First National Bank
04.2014 - 01.2021

Associate of Arts - History / Theatre

Missouri Western State University

Military

Navy

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Joshua Buffum