Joshua Bokay
Kansas City
Summary
Results-oriented professional with a strong focus on problem-solving and team collaboration. Known for developing training programs that elevate service standards and enhance team productivity. Prepared to implement strategies that support exceptional client experiences.
Overview
18
18
years of professional experience
Work History
Remote IT and Client Support - Team Lead
Medcor
06.2019 - Current
- Led client support team in resolving complex customer inquiries, enhancing satisfaction and loyalty.
- Streamlined communication processes between departments, improving response times for client issues.
- Developed training programs for new staff, increasing product knowledge and service quality.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
Senior FOH Manager
Cheesecake Factory Inc
03.2015 - 02.2018
- Supervised front of house operations, ensuring exceptional guest experiences and service quality.
- Trained and mentored staff on customer service protocols and operational procedures.
- Developed and implemented workflow processes to enhance efficiency in daily operations.
- Coordinated event planning and execution, managing logistics for seamless operations.
- Resolved guest complaints promptly, maintaining high satisfaction levels and fostering positive relationships.
FOH Manager
54th Street Grill & Bar
02.2013 - 03.2015
- Supervised front-of-house operations, ensuring exceptional guest experiences and service quality.
- Trained and mentored staff in customer service standards and operational procedures.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Coordinated scheduling for front-of-house team, enhancing staff efficiency during peak hours.
- Analyzed customer feedback to identify improvement areas, driving changes in service protocols.
Exec. Chef / AGM
Kona Grill
08.2007 - 01.2013
- Supervised kitchen staff, ensuring adherence to food safety and sanitation standards.
- Trained new chefs in culinary techniques and operational procedures, fostering team growth.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Education
CSSLP (Certified Software Lifecycle Professional) - Cyber Security
Purdue Global
West Lafayette, IN05-2019
Associate of Science - Network And System Administration
DeVry University
Olathe, KS01-2001
Skills
- Team leadership
- Industry insight
- Effective feedback communication
- Dedicated work ethic
Timeline
Remote IT and Client Support - Team Lead
Medcor
06.2019 - Current
Senior FOH Manager
Cheesecake Factory Inc
03.2015 - 02.2018
FOH Manager
54th Street Grill & Bar
02.2013 - 03.2015
Exec. Chef / AGM
Kona Grill
08.2007 - 01.2013
CSSLP (Certified Software Lifecycle Professional) - Cyber Security
Purdue Global
Associate of Science - Network And System Administration
DeVry University