Justin Cox
10938 Pleasant Ridge Rd. Niangua
Summary
Proven Account Manager and self-employed Taxidermy expert, adept in customer service and time management, significantly enhanced client satisfaction and retention at National Rent-to-Own. Skilled in building relationships, problem-solving, and implementing effective strategies, demonstrating a friendly attitude and attention to detail without sacrificing productivity.
Overview
19
19
years of professional experience
Work History
Deadwoods Taxedermy
Self-employeed
01.2007 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Account Manager
National Rent-to-Own
10.2005 - 01.2011
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Improved overall team productivity by implementing best practices in organization and time management.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
Education
Sterling Highschool
Sterling IL01-2001
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Time management
Timeline
Deadwoods Taxedermy
Self-employeed
01.2007 - Current
Account Manager
National Rent-to-Own
10.2005 - 01.2011
Sterling Highschool
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