JOSHUA BENNETT
Neosho
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
7
7
years of professional experience
Work History
Owner/Operator Manager
Smoke 4 Less
03.2021 - Current
- Build and maintain strong relations with customers
- Develop and maintain effective relations with vendors and suppliers
- Managed store, employees and inventory of retail store with annual sales of $1,200,000
- Reviewed and monitor scheduling, purchases, and expenses to maintain budget
- Point of contact for multiple stores.
Service Advisor
Randall Ford
01.2019 - 03.2021
- Managed customer inquiries and complaints effectively, ensuring high satisfaction rates
- Interpreted technical terms to customers, enhancing their understanding of services
- Connected customers with appropriate auto technicians, improving service efficiency
- Managed detailed automotive records, enhancing service accuracy and reliability at Randall Ford
- Cultivated a customer-centric environment, resolving inquiries with patience and expertise.
Salesman/Lot Manager/Service Advisor
Orr Chevrolet
07.2017 - 12.2019
- Managed customer interactions with enthusiasm, providing detailed product knowledge and warranty information
- Effectively negotiated car prices and trade-in values, ensuring customer satisfaction
- Maintained dealership inventory, coordinating trades with other dealers
- Developed repair estimates, considering cost of materials, supplies, and labor
- Successfully linked customers to the right auto technician, enhancing service efficiency
- Streamlined repair order process, ensuring accuracy and timely customer communication
- Mentored new hires, fostering a team-focused environment and enhancing sales skills
- Boosted sales by identifying customer needs, leading to increased client satisfaction.
Education
Served in Marine Corp
United States Marine Corp
Jacksonville, NC07.2008
High School Diploma -
Alma High School
Alma, AR05.2003
Skills
- Operations Management
- Documentation And Reporting
- Hiring
- Business Planning
- Operational Reporting
- Dependable and reliable
- Customer Service Management
- Team Leadership
Timeline
Owner/Operator Manager
Smoke 4 Less
03.2021 - Current
Service Advisor
Randall Ford
01.2019 - 03.2021
Salesman/Lot Manager/Service Advisor
Orr Chevrolet
07.2017 - 12.2019
Served in Marine Corp
United States Marine Corp
High School Diploma -
Alma High School
Similar Profiles
Michaela MatheneyMichaela Matheney
Retail Sales Cashier at Let the Smoke Out (Smoke Shop)Retail Sales Cashier at Let the Smoke Out (Smoke Shop)
Caden RainCaden Rain
Retail Sales Associate at Smoke Dawgz Smoke ShopRetail Sales Associate at Smoke Dawgz Smoke Shop
Adel ShariffAdel Shariff
Clerk at Smoke King Smoke ShopClerk at Smoke King Smoke Shop
Kindra GlazeKindra Glaze
Project Coordinator at TÜV Rheinland of North AmericaProject Coordinator at TÜV Rheinland of North America
Nathaniel ZimmermanNathaniel Zimmerman
Deputy Sheriff, Road Patrol at Newton County Sheriff's OfficeDeputy Sheriff, Road Patrol at Newton County Sheriff's Office