Joshua Askins
House Springs
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Water Restoration Technician
Promaster Restoration
07.2023 - 11.2024
- Reduced property loss by promptly responding to emergency calls and quickly assessing the extent of water damage.
- Mitigated potential health hazards by properly identifying and removing mold growth during water damage cleanup processes.
- Promoted a safe working environment through strict adherence to OSHA safety regulations while performing various restoration tasks such as demolition, drying, cleaning, or reconstruction efforts.
- Upheld company reputation by maintaining a professional appearance and demeanor when interacting with clients, insurance adjusters, and other stakeholders in the restoration process.
- Increased job efficiency by maintaining a clean and organized work environment at all times during restoration projects.
- Ensured project success with thorough documentation of job progress, expenses, and customer communication.
- Streamlined operations by effectively prioritizing tasks during large-scale commercial water losses requiring multiple technicians working simultaneously.
Team Member
Qdoba Eats
11.2019 - 06.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted with inventory counts and stocking of merchandise.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Education
High School Diploma -
Seckman High School
Imperial, MOJefferson College
Arnold, MO01-2027
Skills
- Customer service
- Issue resolution
- Team building and leadership
- Time management
- Safety procedures
- Meticulous attention to detail
- Positive attitude
- Teamwork and collaboration
Timeline
Water Restoration Technician
Promaster Restoration
07.2023 - 11.2024
Team Member
Qdoba Eats
11.2019 - 06.2021
High School Diploma -
Seckman High School
Jefferson College
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