Joshua Armstrong
St. Louis
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
6
6
years of professional experience
Work History
Store Manager
DTLR
Fairview Heights, IL
01.2025 - Current
- Direct sales efforts, ensures excellent customer service, and promotes merchandise to drive sales
- Hires, trains, supervises, and motivates staff, ensuring they meet sales goals and provide high-quality customer.
- Manages and controls store assets, including inventory, to ensure accuracy and minimize losses
- Maintains store operations, ensures compliance with company policies and procedures, and manages store wordlist.
- Monitors sales statics, inventory, and expenses to track profitability and identify area for improvement.
- Communicates with the District Sales Manger and other relevant parties, participates in meetings, and collaborates on projects.
- Ensure the store is clean, well-organized, and visually appealing to customers.
- Organizes sales promotions and in-store events to attract customers and boost sales.
Brand Manager
Arch Apparel
St.Louis, MO
03.2024 - 01.2025
- Create amazing customer service experiences through strong client focus; always seeking ways to improve client service, solve problems, and building strong relationships.
- Help to coach develop, and train team members; inspire and motivate member, delegate tasks, effectively communicate responsibilities. Maintain organization and management of POS; responsible for reporting supplies needed; shopping bags, labels, business or coupon cards, shoplift hardware.
- Aid in exciting and overseeing store’s promotional events, new products, displays, floor sets.
- Monitor stock levels to ensure they stay within requirements and communicate with inventory specialists all needs or adjustments. This include regular inventory counts.
- Maintain a cool, clean, and energetic store appearance and merchandising standards.
- Opening, closing, and operating facility, including but not limited to cash handling & deposits
- Content Curator for Social Media Accounts
- Design Team; help with creation of products with the Arch Apparel Brand.
- Collaboration Team; Help with Specialized Events; Pop-ups or Collaborations with Artist, Athletes, Influencers, & Musicians, Business Owners.
Store Manager
CVS
St.Louis, MO
07.2022 - 03.2024
- Communicate well verbally and in writing to support and lead team.
- Perform customer care duties to provide high levels of service.
- Execute merchandising strategies to support sales growth.
- Maintain LP & Safety Awareness.
- Engage your colleagues in support of the company’s purpose of helping “people on their path to better health”.
- Manage the store inventory and assets to maintain profitability.
- Accountable for all operations duties & training.
Assistant Store Manager
Asics
Chesterfield, MO
10.2021 - 07.2022
- Support the Store Manager in maximizing sales and profitability.
- Take the lead and drive performance when the Store Manager is absent sales.
- Understand the local market trends and communicate the information to your manager.
- Offer guidance to staff to help us maintain the highest in-store standards.
- Ensure consistent planning and execution of product flow.
- Manage back-of-house operation and share store cleaning duties required.
- Help in the recruitment, training, retention and development of a high quality team
- Ensure best practice in team rotates and staffing levels.
Floor Supervisor
Timberland
Pleasant Prairie, WI
11.2020 - 08.2021
- Directing of Sales Associates
- Communicate sales objectives and motivate sales staff
- Resolve customer issues
- Maintain LP & Safety Awareness
- Maintain visual standards
- Perform all opening/ closing management responsibilities
- Accountable for all operations duties & training
Fit Specialist
New Balance
St. Louis, MO
11.2019 - 10.2020
- Specialized fitting process
- Responsible for in depth knowledge of feet to recommend the best options for customers need
- Responsible for making sales goals in various categories
- Demonstrate comprehensive product knowledge and exhibit merchandise’s qualities, features and benefits to increase sales.
- Work with team to ensure operational standards are achieved including merchandise replenishment, visual merchandising, processing shipments and store cleanliness
Education
BS - Physical Education, Recreation Administration
Jackson State University
Jackson, MS05.2014
Skills
- Problem-solving
- Customer relations
- Multitasking and organization
- Operations management
- Customer service management
- Team leadership and coaching
- Recruiting and hiring
- Payroll management
Timeline
Store Manager
DTLR
01.2025 - Current
Brand Manager
Arch Apparel
03.2024 - 01.2025
Store Manager
CVS
07.2022 - 03.2024
Assistant Store Manager
Asics
10.2021 - 07.2022
Floor Supervisor
Timberland
11.2020 - 08.2021
Fit Specialist
New Balance
11.2019 - 10.2020
BS - Physical Education, Recreation Administration
Jackson State University
Community Service/Employment
Boy Scouts of America, District Executive, Chicago, IL, 2017-09, 2019-09, Work with a volunteer board of directors and other community and business leaders to identify, recruit, train, guide, and inspire them to become involved in youth programs, Achieve progress towards specific goals and objectives, which include: program development through collaborative relationships, volunteer recruitment and training, fundraising, membership recruitment and retention, Responsible for extended programs to religious, civic, fraternal, educational, and other community-based organizations through volunteers, Secure adequate financial support for programs in assigned area. Achieve net income and participation objectives for assigned camps and activities, Ensure that all program sites are served through volunteers, regular leader meetings, training events and activities